A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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BACKGROUND Introduction The hotel industry grew with travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides
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Differentiation tools There are a lot of different differentiation tools that a company can use. These differentiation tools are used to distinguish yourself from other company’s. Company’s can make use for example product differentiation‚ service differentiation‚ personnel differentiation‚ image differentiation and channel differentiation. Product differentiation: This is the product of a company. Company’s can vary there products very much here. For example you can vary in shapes‚ but
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Product differentiation is a marketing strategy that creates differences from other competiting products by focusing on its unique characteristics and features. The organizations target one market segment or the entire market by using this strategy. (Cravens‚ p110) The coca cola company has introduced Coke Zero as new product and focused to make it different from other products. The company has introduced Coke Zero to compete Pepsi Max and has become the most successful product in the history of
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A joint is the location at which two or more bones connect.[1] They are constructed to allow movement (except for skull bones) and provide mechanical support‚ and are classified structurally and functionally.[2 - ------------------------------------------------- Classification Depiction of an intervertebral disk‚ a cartilaginous joint. Diagram of a synovial (diarthrosis) joint. Joints are mainly classified structurally and functionally. Structural classification is determined by how the
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Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the customer. It
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global organization and turned into one of the most well known football clubs in the world by leveraging its brand equity and implementing successful marketing programmes throughout the world. Real Madrid was ranked the richest football club in the world in 2009-10‚ according to Delloitte Football Club Annual Report with €438.6m in revenue. (Goal.com‚ 2011) 1) Brand values and positioning Brand awareness For the first 100 years of its story‚ Real Madrid created a reputation around Europe by winning
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CASE STUDY: Decision time at Hilton Hilton’s current distribution policy is causing its original competitive advantage of being the industry leader to deacrease. As a matter of facts‚ the traditional channels Hilton is using (such as hotel wholesaler‚ tour operators‚ global distributors systems and third-parties websites) plus the increasing popularity of Expedia-like sites has led the company to loose market shares (caused by the introduction of smaller independent hotel chains). Therefore‚ considering
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Hilton Hotels: Brand differentiation through CRM ¿Qué razones llevan a Hilton a desarrollar e implantar OnQ? • Hilton’s aggressive expansion strategy that made it one of the biggest hotel chains worldwide with the acquisition of Promus‚ reaching nearly 1‚700 properties. At this point in time‚ the management decided that a company of this size would need a tool to handle all its internal information and operations. • The need for an integrated solution with a centrally managed access
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competition because consumers perceive that there are non-price differences among the competitors’ products‚ there are many producers and customers in a given market‚ and the producers have a degree of control over the price of the products (Wikipedia). Fast food companies have the ability to set there own price without losing customers because of product differentiation. For example‚ pretend you are the owner of a Chinese restaurant in the food court of the mall. Also in the food court are several
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