THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT IN CUSTOMER RETENTION AND CUSTOMER LOYALTY IN HOTEL INDUSTRY TSANG‚ WAI KIT MATRICULATION NUMBER: 53624975 EDINBURGH NAPIER UNIVERSITY EDINBURGH Dissertation submission for the award of BA (Hons) Marketing Management Date: November 2014 Supervisor: Margaret Chui Word count: 1620 Table of contents Selection Title Page 1. The Background of the Study and Overall Research Aim 3 2. Research Objectives 4 3. Initial
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Identification The problem identified is that Hilton HHonors need to decide how to approach a different positioning stand and focus on differentiating its loyalty program from the recently announced Starwood Preferred Guest and other competitors rather than to match their program with Preferred Guest. It is recognized that other competitors such as Hyatt and Marriot who are part of the big players in the hotel industry have not respond to Starwood’s announcement. Thus‚ Hilton will need to decide how to differentiate
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DIFFERENTIATION STRATEGY In this paper work we will talk about Differentiation Strategy. In contrast to the cost leadership strategy‚ implementation of a differentiation strategy means that value is provided to customers through the unique features and characteristics of a company’s products rather than by the lowest price. Because differentiated products satisfy customers’ unique needs or preferences‚ companies can charge premium prices for differentiated products. For the company to be able
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Paris Hilton essay The concept of celebrity worship has reached new heights across the globe in recent years. The surge in the number of tabloid and entertainment magazines‚ as well as the emergence of television programs dedicated entirely to the latest happenings in the world of entertainment‚ suggests that the public’s desire for knowledge about the lives of celebrities and quasi-celebrities has increased due to the fact that the media over plays their lives. Celebrity culture has entered
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Assignment #2 - Field Trip / Marketing Positioning & Differentiation Lynn Xia January 21‚ 2014 ! ! Analysis on Trader Joe’s Trader Joe’s is a privately held chain of specialty grocery stores headquartered in Monrovia‚ California in Greater Los Angeles. When asked about the target market‚ the founder Joe Coulombe said at the time‚ and again in 1988 when he sold the chain to the Albrecht family‚ that Trader Joe’s aimed for "the educated customer.”1 The person who dips into the health food movement
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Creativity‚ Invention and Innovation – Relationship and differentiation This article explores the relationship and differences between creativity‚ invention and innovation in the organisational context. Creativity‚ invention and innovation are not the same thing. Creativity is the ability to see or perceive the world in different ways and to make connections between things that may be unrelated or those that we previously thought were not connected resulting in a generation of solutions
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You are the secretary of the Environment Club in school. You have been asked to write an article on the effects of air pollution and suggest ways of solving the problem for your school bulletin. Use the notes given below to write your article. Effects of the air pollution: • deteriorating air quality • health hazards – lung diseases and skin irritations • acid rain – affects agriculture and wildlife Measures to overcome air pollution:
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From brand values to customer value Martin Christopher Recently there has been a growing tide of articles‚ papers and even conferences devoted to the question of the future of marketing (see‚ for example Brady and Davis‚ 1993; Coopers & Lybrand‚ 1993; Mitchell‚ 1994). Essentially‚ the point at issue is whether “traditional” marketing is appropriate for the conditions that now prevail in the late twentieth century. The basic principle of marketing still applies‚ that is the focus of the business
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Customer Relationship Management Report Ritz Carlton Table of Contents Title Page Introduction ----------------------------------------------------------------------------- 3 Literature Review----------------------------------------------------------------------- 3 Methodology------------------------------------------------------------------------------ 4 Critical Analysis------
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DOING BUSINESS IN NIGERIA This is a guide to doing business in Nigeria. It is a general overview of the Nigerian political‚ economic and legal environment. It is by no means an exhaustive work on investment in Nigeria. It simply sets out the basic information on business in Nigeria and recourse to other research materials is encouraged. We disclaim any responsibility for any loss or damage suffered by any person on account of reliance on this work. I INTRODUCTION 1. A General Overview 2. Political
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