"Hilton hotels customer care strategy" Essays and Research Papers

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    COM5407 Financial Communication & Promotion Individual Assignment As the product manager‚ I propose to employ the data mining techniques‚ as an important implementation of our Customer Relationship Management (CRM) strategy‚ to better understand the clients of our third party products and increase our profitability. Our bank has various sorts of third party products ranging from mutual funds‚ insurance products to bonds. Commission is earned on selling other companies ’ products. Although

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    Communication HCS 320- Healthcare Communication Strategies Communication can be defined as a process which allows an individual to express thoughts and ideas in an attempt to create a shared understanding about a particular subject. Effective communication is about conveying messages to others clearly and unambiguously. This process normally involves a sender‚ a receiver and a message. Many elements have to blend together in order to ensure that the communication process is effective (Communication

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    Information System and Management Strategy of Customer Relationship Management Zhong-hong Sun 1 The Computer Center‚ Lu Dong University‚264025‚Yantai sun_zhonghong@sina.com Abstract This report explores CRM’ s implication on information‚ business strategy‚ as well as an issue which will influence successful implementation of CRM . Furthermore‚ this report analyzes factors which will barrier or promote information flow within organization. Through facilitating information flow across organization

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    Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s

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    DeVry University HOTEL AUTOMATION Managerial Applications of Information Systems Francisco E. Lopez Contents INTRODUCTION 3 COMPANY BACKGROUND 4 THE PROBLEM 5 HIGH LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 6 TECHNICAL APPROACH 6 Guest Rooms 7 Administrative Components 8 BUSINESS PROCESS CHANGES 10 Business practices that will enhance the solution 11 HIGH LEVEL IMPLEMENTATION 11 SUMARY 12 REFERENCES 13 INTRODUCTION The purpose of this proposal is to

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    The Doubletree by Hilton London - West End lodging is in a perfect world situated in London’s memorable Bloomsbury area‚ in the middle of Holborn and Russell Square underground stations. Doubletree by Hilton inn has conventional‚ memorable character‚ while as yet keeping up the majority of the cutting edge comforts of this day. The bar92 eatery gives visitors evening tea‚ night beverages‚ and full individually meals. The wellness focus is open for visitors who need to assuage stretch in the wake

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    With its global strategy underway‚ Whirlpool continues to strengthen its position in the market and meet its most important objective: delivering on its brand promise to consumers. Their positioning strategy is completely aligned to deliver solutions to consumers that they truly value. Though price is an important part of the equation‚ it is not the entire equation. Whirlpool’s goals are straightforward: “to grow the strength of brands in ways that build unmatched levels of customer loyalty.” “Quality

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    O’Neill‚ Mattila / HOTEL JOURNAL OF HOSPIT BRANDING STRA 10.1177/1096348004264081& TOURISM RESEARCH ALITY TEGY ARTICLE HOTEL BRANDING STRATEGY: ITS RELATIONSHIP TO GUEST SATISFACTION AND ROOM REVENUE John W. O’Neill Anna S. Mattila The Pennsylvania State University U.S. hotel brands and international hotel brands headquartered in the United States have increasingly evolved away from being hotel operating companies to being brand management and franchise administration organizations. This

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    Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture

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    free or at a cost and can be delivered electronically by computer or in printed hard copy format” Why it is important? The research process would initiate through the collection of various types of internal and external secondary data regarding both Hilton and Hilton’s competitors‚ which will be analyzed and evaluated. Such data is readily available for easy access and also bears low cost. Gathering secondary data is also less time consuming which will help to quickly provide the background for the

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