Quiz Week 5 Victor Sabani ITT Technical Institute Quiz Week 5 Quiz Questions 1. What is the purpose of a CIRT plan? Describe what this plan does and what other plan it ties into. The purpose of the CIRT plan is to identify which group is responsible for what. It also provides information for the DRP. 2. Describe what the three models are for a CIRT plan based on the NIST SP 800-61 template. Critical incident response team‚ Distributed incident response teams‚ and the Coordinating team 3. Define
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* 1. Analysis By: Group 2 HILTON MANUFACTURING COMPANY * 2. Answer 1 Total Actual Cost = 21224 Variable Costs for 103= Compensation Insurance+ Direct Labour+ Power+ Materials + Supplies + Repairs – Other Income Total Cost (after dropping 103)= 18712 Total Revenue (after dropping 103) = 16179 Loss= 16179-18712 = 2533 $2.533 million Loss * 3. Answer 2 Old Variable Cost = 148+2321+40+1372+94+32 = 4007 k New Variable Cost = 148+2321+40+(1372+94)*1.05 +32 = 4080.3 k Old Contribution = 9.41*750-4007
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AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled $50 million into a custombuilt customer
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The Analysis of Customer Relationship System of Hilton Hotels & Resorts 2013-12-8 Contents THE ANALYSIS OF CUSTOMER RELATIONSHIP SYSTEM OF HILTON HOTELS & RESORTS ........................................................................................................................................................................ 1 1. INTRODUCTION OF THE COMPANY 3 2. INTRODUCTION OF ONQ AND CRM 3 3. STRENGTHS OF CRM (ONQ) 5 4. DISADVANTAGES OF CRM (ONQ) 5 5. INFORMATION
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(BCG) Matrix --------------------17 Figure 8: Competitive Profile Matrix---------------------------------------18 Figure 9: Grand Strategy Matrix--------------------------------------------19 Introduction In order to do a strategic analysis of Hilton Singapore which located in Orchard Road‚ the objective of this assignment is to know more about its current market position and strength in hospitality and tourism industry. An Overview of the Hospitality and Tourism Industry in Singapore Singapore
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For my two organisations I have chosen Thomas Cook which is a Tour Operator‚ and my other one will be Hilton Hotel which will come from the accommodation sector. Who are Thomas Cook? Thomas Cook are a well-known and commonly used Travel Agents. Thomas cook are very proud to serve the 23 million customers who choose to use them as a Travel agent. Thomas Cook are one of the world’s leading leisure travel groups with massive sales over £9 billion and an astounding more than £20 million customers
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Proposal for Intranet and Extranet Security 5/5/2013 Richman Investing is one of the top leading investing firms in the United States. In order to stay on top of the competition a few things have to be implemented. Accessing Richman’s intranet and extranet is one of many nice features about the company. Securing these ways to access the network is more than just saying which sites users can and cannot access. It is encrypting data‚ setting passwords‚ physically locking
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Goodbye Mr. Chips In the novel Goodbye Mr. Chips‚ James Hilton shows through Katherine how one person can make a substantial change in somebody’s life present or not. Goodbye Mr. Chips is a sentimental story of a gentle aging schoolmaster and his long‚ close association with the school in which he taught. The two main characters that appear in this book are Mr. Chips the English schoolmaster and his lovely wife Katherine. Mr. Chips’ life covers the second half of the nineteenth century and the
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CUSTOMERS ASSESSMENT ON THE FACILITIES OFFERED BY THE LAKE HOTEL TAGAYTAY A Thesis Presented to the Faculty of the College of International Tourism And Hospitality Management LYCEUM OF THE PHILIPPINES UNIVERSITY In partial fulfillment Of the requirements for the degree of Bachelor of Science in Hotel and Restaurant Management Specialization of Cruise Line Management By Petate‚ Jonathan M. Trinidad‚ Sarah Jane
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poor customer service I have received at the Hilton Garden Inn [location removed]. I cannot find a more appropriate email address for customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed]
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