* 1. Analysis By: Group 2 HILTON MANUFACTURING COMPANY * 2. Answer 1 Total Actual Cost = 21224 Variable Costs for 103= Compensation Insurance+ Direct Labour+ Power+ Materials + Supplies + Repairs – Other Income Total Cost (after dropping 103)= 18712 Total Revenue (after dropping 103) = 16179 Loss= 16179-18712 = 2533 $2.533 million Loss * 3. Answer 2 Old Variable Cost = 148+2321+40+1372+94+32 = 4007 k New Variable Cost = 148+2321+40+(1372+94)*1.05 +32 = 4080.3 k Old Contribution = 9.41*750-4007
Premium Variable cost Costs Contribution margin
AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled $50 million into a custombuilt customer
Premium Hotel Customer relationship management Hilton Worldwide
SWOT analysis of Hilton hotel Strengths • Hilton Hotel Corporation (HHC) is a well established organization and industry leader in the hotel‚ hospitality and gaming industry • HHC is well diversified across the industry with hotels in the high end‚ business and mid-priced classes in their product mix • HHC also possesses solid integration features such as owning the companies that manufacture its furniture and has invested in online reservation travel enterprises Weaknesses
Premium Hotel Casino
The Analysis of Customer Relationship System of Hilton Hotels & Resorts 2013-12-8 Contents THE ANALYSIS OF CUSTOMER RELATIONSHIP SYSTEM OF HILTON HOTELS & RESORTS ........................................................................................................................................................................ 1 1. INTRODUCTION OF THE COMPANY 3 2. INTRODUCTION OF ONQ AND CRM 3 3. STRENGTHS OF CRM (ONQ) 5 4. DISADVANTAGES OF CRM (ONQ) 5 5. INFORMATION
Premium Hotel
(BCG) Matrix --------------------17 Figure 8: Competitive Profile Matrix---------------------------------------18 Figure 9: Grand Strategy Matrix--------------------------------------------19 Introduction In order to do a strategic analysis of Hilton Singapore which located in Orchard Road‚ the objective of this assignment is to know more about its current market position and strength in hospitality and tourism industry. An Overview of the Hospitality and Tourism Industry in Singapore Singapore
Premium Hotel Hotel chains Strategic management
For my two organisations I have chosen Thomas Cook which is a Tour Operator‚ and my other one will be Hilton Hotel which will come from the accommodation sector. Who are Thomas Cook? Thomas Cook are a well-known and commonly used Travel Agents. Thomas cook are very proud to serve the 23 million customers who choose to use them as a Travel agent. Thomas Cook are one of the world’s leading leisure travel groups with massive sales over £9 billion and an astounding more than £20 million customers
Premium Hilton Worldwide Hotel
Scientific Investigation Into The Manufacture Of paint Introduction: PPG Industries is a leader in its markets; is a streamlined‚ efficient manufacturer; and operates on the leading edge of new technologies and solutions. In this assignment I will be comparing the process of paint with the industry and in the laboratory. Process of paint In the industry Making paint involves mixing the pigment with resin‚ solvents‚ and other additives to form a paste. This is normally done as the first
Premium Risk Quality assurance Risk management
Goodbye Mr. Chips In the novel Goodbye Mr. Chips‚ James Hilton shows through Katherine how one person can make a substantial change in somebody’s life present or not. Goodbye Mr. Chips is a sentimental story of a gentle aging schoolmaster and his long‚ close association with the school in which he taught. The two main characters that appear in this book are Mr. Chips the English schoolmaster and his lovely wife Katherine. Mr. Chips’ life covers the second half of the nineteenth century and the
Premium Character Great Depression Protagonist
CUSTOMERS ASSESSMENT ON THE FACILITIES OFFERED BY THE LAKE HOTEL TAGAYTAY A Thesis Presented to the Faculty of the College of International Tourism And Hospitality Management LYCEUM OF THE PHILIPPINES UNIVERSITY In partial fulfillment Of the requirements for the degree of Bachelor of Science in Hotel and Restaurant Management Specialization of Cruise Line Management By Petate‚ Jonathan M. Trinidad‚ Sarah Jane
Premium
poor customer service I have received at the Hilton Garden Inn [location removed]. I cannot find a more appropriate email address for customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed]
Premium Hotel Clothing E-mail