Quality Guru- Kaoru Ishikawa Kaoru Ishikawa is a well-known quality guru. He is credited for the development of the seven quality control tools‚ including the cause and effect diagram; also known as the fishbone diagram. Ishikawa was born in Tokyo and was the oldest of eight sons. He attended university at the University of Tokyo and earned his Engineering Degree in Applied Chemistry; he later achieved his Doctorate of Engineering at the University of Tokyo. Ishikawa began work in the engineering
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Chapter 5 Process Analysis TRUE/FALSE 1. Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned. Answer: True Reference: A Systematic Approach Difficulty: Easy Keywords: process‚ analysis 2. The four core processes that merit thorough analysis are supplier relationship‚ new service/product development‚ order fulfillment‚ and service/product recovery. Answer: False Reference: A Systematic Approach Difficulty:
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is the variance of this data set? a. 3.0 b. 3.8 c. 7.3 d. 7.4 Ref: CCT Study Guide Q7 2. An auditor should use a histogram in a quality audit to do which of the following? a) b) c) d) Provide objective evidence that the auditee uses statistical process control (SPC) Expose patterns that are normally difficult to detect Interpret data for a trend chart Create a stratified tally diagram Ref: CBA Study Guide Q2 3. Comparing how a process is actually performed against the documented work instruction
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the data can be hard to see. This technique stratifies the data so that patterns can be seen. 4. Scatter Diagram Scatter diagrams present the relationship between two variables and illustrate the results on a Cartesian plane. It is used to identify potential root causes of problems and to determine objectively whether a particular cause and effect are related. 5. Pareto Diagram A Pareto chart is a bar graph wherein the lengths of the bars represent frequency or cost (time or money)‚ and are
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Quality Management Systems Q1. Is quality is a Philosophy? Explain A. The concept of quality is at the very centre of many ideas and practices of effective management and leadership‚ and programs like Total Quality Management and Six Sigma have been at the sole reason for the success of many companies. Companies and Management professionals now know that quality needs to be built into every level of a company‚ and it needs to be a part of everything the organization does. From answering
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The seven concepts are: - Continuous improvement - Six sigma - Employee empowerment - Benchmarking - Just in time - Taguchi concepts - Credibility 6- What are the 7 tools of TQM? - Check Sheet - Scatter Diagram - Cause-and-Effect Diagram - Pareto Chart - Flowchart (Process Diagram) - Histogram - Statistical Process Control Chart 7. How does fear in the workplace (and in the classroom) inhibit learning? Fear can cause lots of problems‚ because it is not a good feeling it makes people get distracted
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Quality Cost Analysis Continues Improvement Monthly Training programs Surveys Brainstorming Sessions PDCA Example Quality Tools Benchmarking Statistical Process Control Tools 1. Pareto diagram 2. Process flow diagram 3. Cause and effect diagram 4. Check sheet 5. Histogram 6. Control charts Conclusion and Recommendations ------------------------------------------------- Executive Summary Quality is the main essence for any organization. Every business
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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L M Thapar School of Management MBA (Manufacturing) Midterm Examination Quality Management Date of Examination: 16th Mar. 2009 Max. Marks: 40 Time: 9.00am to 11.00am Duration: 2.00 Hr. Part A Answer any 20 questions from the following. Marks 20*0.5 = 10 1) If Cpk =
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FLOWCHART A flowchart is a type of diagram that represents an algorithm or process‚ showing the steps as boxes of various kinds‚ and their order by connecting them with arrows. This diagrammatic representation illustrates a solution to a given problem. Process operations are represented in these boxes‚ and arrows; rather‚ they are implied by the sequencing of operations. Flowcharts are used in analyzing‚ designing‚ documenting or managing a process or program in various fields.[1] Overview[edit]
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