MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
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Carmen Fajardo Professor Xia History 1 Midterm 1. The Polis is a community of free persons making up a town. Each polis is a political and cultural unit‚ but is a distinct “Greek” culture. The two poleis that dominated Greek life and politics in the classical age were Athens and Sparta but differed greatly in their conceptions of the good life for their citizens. Athens was the center of Greek educational‚ artistic‚ and scientific activity‚ and was the birthplace of democracy. Sparta was a
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Throughout history there has been a tremendous amount of civilization eruptions‚ eruptions as in complex creations of diversity. Mesopotamia and Egypt may very well be considered some of the world’s most profound ancient civilizations dating all the way back to the beginning of time. In other words‚ Mesopotamia and Egypt both had a severe impact in the expansion of agriculture‚ development of advanced technology‚ as well as the social hierarchy system; all which are still present today. Agriculture
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tourism and hospitality Nowadays‚ people more than ever travel freely around the world. The international tourist arrivals from 674 million in 2000‚ reached the 797 in 2005 and the 940 million in 2010. Respectively‚ the international tourism receipts from 475 billion US dollars in 2000‚ reached the 679 billion in 2005 and the 918 billion. The tourism and hospitality industry is among the most diverse of all industries in terms of employee population and groups of guests. Hospitality and tourism
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the women of ancient Egypt are often described as the most legally free and equal of any ancient civilisation. Our knowledge of the role played by the Egyptian women is somewhat limited. The majority of evidence for the Egyptians everyday life comes from within the mortuary sphere‚ a realm in which the male dominated and women received little attention. Though this is not to say that nothing about the role of an Egyptian woman is known. The main purpose of any woman in Egypt‚ whether they were from
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Lebanon Vs. Egypt | Compare/Contrast Essay | | Reem Hani | 12/19/2012 | Every country is unique in its civilization‚ culture‚ and morals. Lebanon and Egypt are two of the most majestic countries‚ not only in the Arab world‚ but also worldwide. Comparing and contrasting those two countries will help us understand and get to know the Egyptian and our culture more. These two Arab countries have several differences‚ as well as some similarities. These two countries are the primary contributors
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I am doing my history paper on Egypt. The reason why I did my paper on ancient Egypt is because Egypt is a very interesting place to study and the culture is very appealing. Egypt is a social hierarchy so‚ that means that they have pharaoh not kings and queens . They have a chief minister and a supervised government . The other socials are merchants‚ artisans‚ soldiers and scribes . The social was listed from high society and low society so that means from peasants‚ slaves to pharaoh ‚ gods
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Commercial hospitality is just extension of hospitality in the home. Do you agree? Hospitality is a difficult concept to define; numerous authors suggest it is both a social and commercial activity (Lugosi 2008). Nevertheless it’s important to highlight a dominant theme in accepted definitions of hospitality. Brotherton (1999) defined hospitality as “a contemporaneous human exchange‚ which is voluntarily entered into‚ and designed to enhance the mutual well-being of the parties concerned through
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Unit 1: The hospitality Industry THE SIZE‚ SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms‚ restaurant are easily the largest sector‚ closely followed by a pubs‚ bars and club with the hotel sector growing more slowly‚ and the contract food service sector holding steady .
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Tourism is in what is known as the ‘Tertiary Sector’ of the economy. This ‘service industry’ is one of 3 other sectors in an economy‚ the 2 other sectors are: secondary sector and primary sector. The primary sector deals with ‘extraction’ such as farming‚ fishing & quarrying. The secondary sector deals with manufacturing and construction. ‘According to the theory the main focus of an economy’s activity shifts from the primary‚ through the secondary and finally to the tertiary sector. Fourastié
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