of two major weather factors‚ winter snowstorms andsummer thunderstorms‚ snowstorms are easier to handle because they are more predictable. Don’t tell tha t toJetBlue‚ however. On February 14‚ 2007‚ JetBlue wasunprepared for a snowstorm that hit the East Coast. Dueto the lack of planning‚ JetBlue held hundreds ofpassengers on its planes‚ at JFK‚ in some cases for aslong as 10 hours (with bathrooms closed!). To the stranded travelers‚ JetBlue’s tepid offer of a refund was just as outrageous.
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difficult to determine years ago. For example‚ in 2007‚ JetBlue experienced unprecedented levels of customer discontent in the wake of a February ice storm that resulted in widespread flight cancellations and planes stranded on Kennedy Airport runways. The airline received 15‚000 e-mails per day from customers during the storm and immediately afterwards‚ up from its usual daily volume of 400. The volume was so much larger than usual that JetBlue had no simple way to read everything its customers
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consideration. It only made decisions by itself as soon as possible and did not think about subsequent information. Q: 2. Review the section on common biases and errors in decision making. For companies such as Nationwide‚ American Airlines and JetBlue that must respond to natural events‚ which biases and errors are relevant and why? A: There are two main biases relevant to Nationwide. The first bias is overconfidence bias. Nationwide is too confident to make the decision correctly by itself
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Checkpoint Week 8 John McManamon IRN: 9048277815 IT/205 4/16/2014 John Gosney 1. How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making? As an employee of an oil company‚ I am keenly aware that the price of gulf coast kerosene (jet fuel) is almost $3.00 per gallon. With an estimated 30‚000 flights per day in the US alone‚ there is a tremendous amount of money spent by planes idling at the gate‚ or on
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familiar with the existing airline companies. For these reasons‚ there is a high barrier entrant over new competitors. Rivalry * Delta * JetBlue * Southwest The competition among competitors is extremely intense as all Delta‚ JetBlue‚ Southwest and AirTran are major airlines listed by the U.S. Department of Transportation. Moreover‚ JetBlue‚ Southwest and AirTran are using the same strategy which is low-cost airline. Customers tend to look at the most attractive prices that are offered
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a few that determine the market prices like JetBlue. According to "CNN Travel" (2013) "For the ninth consecutive year‚ JetBlue Airways ranked first for satisfaction among all North American airlines.” JetBlue is one of the leading organizations in the airline industry. The organization keeps the costs low which has a direct impact on the other organizations. To ensure the demand stays high the need to keep the prices low is important. If only JetBlue kept its prices low then the organization would
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impact of not digitizing medical records (to individual physicians‚ hospitals‚ insurers‚ patients)? JetBlue and WestJet: A Tale of Two is Projects How important is the reservation system at airlines such as WestJet and JetBlue? How does it impact operational activities and decision making? Evaluate the key risk factors of the projects to upgrade the reservation systems of WestJet and JetBlue. Classify and describe the problem each airline faced in implanting its new reservation system. What
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earnings and JetBlue CEO‚ David Neeleman said soft demand would impact in the short term. As carriers that primarily are focused on the domestic market‚ JetBlue and Southwest likely would be the hardest hit by downward shifts in domestic demand‚ but also would be the best suited to deal with such changes‚ said Robert Mann‚ an independent airline analyst and principal of R.W. Mann & Co. (ebscohost‚ 2007). It is further stated in the article the reason airlines like Southwest and JetBlue are not affected
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Pfizer and the Challenges of the Global Pharmaceutical Industry Overview and Objectives The Pfizer case provides an introduction to external analysis. The case highlights the pharmaceutical industry‚ which has enjoyed extraordinary long-run profitability. The case also demonstrates how broad changes in broad environmental factors (i.e. demographics‚ technology‚ culture‚ etc.) have an impact on industry competition. The case is not especially complex‚ so it is not overwhelming as a first case
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improve additional capital through a public equity offering. In spite of the company facing the challenges of U.S airline industry following the terrorist attacks of September 2001‚ it still maintains profitability and aggressive growth. Meanwhile‚ JetBlue goes to public to support JetBlue’s growth expectation and on the other hand‚ offset the losses of portfolio from its venture-capital investors. However‚ there was some debate among
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