Course Description This course introduces students to the world of information technology. Students will examine the technology concepts included in business systems‚ networking and project management and explore the systems development life cycle. Specific topics for the course include: hardware components‚ software applications‚ operating systems‚ databases‚ programming‚ as well as the security‚ privacy‚ and safety issues associated with information technology. Policies Faculty and students/learners
Premium Information systems Knowledge management Strategic management
1.0 Summary of Southwest Airlines: Does “LUV” Last?* First time in history‚ Southwest Airlines had its “LUV” for customers questioned. The Federal Aviation Administration (FAA) levied a record $10.2 million fine on Southwest Airlines. They accuse them after missing mandatory safety checks of flying 117 planes on nearly 60‚000 flights between June 18‚ 2006‚ and March 14‚ 2007. Both the FAA and Southwest testified. FAA officials were blamed for being “too close” to the airline
Premium Southwest Airlines
Southwest Airlines: Leading the Airline Industry one Statistic at a Time Victoria Mack May 6th‚ 2013 Quantitative Research Methods Term Paper I. Introduction “The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit.” (Kelly‚ Gary) By providing the highest quality of customer service‚ Southwest Airlines business model is set up to provide
Premium Southwest Airlines Delta Air Lines American Airlines
Ethical Leadership in Organisations Ethical leadership is leadership that is involved in leading in a manner that respects the rights and dignity of others. As leaders are by nature in a position of social power‚ ethical leadership focuses on how leaders use their social power in the decisions they make‚ actions they engage in and ways they influence others. Leaders who are ethical demonstrate a level of integrity that is important for stimulating a sense of leader trustworthiness‚ which is important
Premium Leadership Ethics Ethical leadership
MODULAR SUMMARY Confederation of Tourism and Hospitality Postgraduate Diploma in Hospitality and Tourism Management Hospitality and Tourism Strategic Planning January 2012 Assessment Only Rationale for Module Summary This guide aims to provide students a convenient study summary where key theoretical concepts have been summarised in a concise manner. This is an ideal guide for a student who has studied the lecture notes and is looking for a quick refresh of theory. Table of contents 1.1 Compare
Premium Strategic management
One-time upstart Southwest Airlines pioneered it with peanuts‚ and newcomer JetBlue has given it satellite TV. Prior to September 11‚ there were only a handful of successful budget carriers in the US and Europe. Now those numbers are growing rapidly. Europe has seen the most growth with more than 50 budget carriers operating where
Premium Airline Marketing Management
When you see a commercial with an announcer stating‚ “Call now‚ operators are standing by‚” your call is being answered by a call center. Call centers are locations that can perform a variety of tasks for a business. According to Wikipedia.com‚ “A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries
Premium Customer service Customer Management
Continental Airlines Inc. Analysis Strategic Management Vision Statement Continental Airlines Inc. seeks to lead its industry in superior customer service‚ innovative technology‚ employee satisfaction‚ and environmental advances‚ at home and abroad. Mission Statement At Continental Airlines Inc.‚ we strive to obtain excellent customer service and satisfaction through technological advances in on-line bookings and e-ticket purchases. We have strict security measures to ensure our
Premium Airline Lufthansa Los Angeles International Airport
it is merely to demonstrate one man’s idea‚ the tools of technology and the execution of a plan. This is how Friedman breaks down terrorism‚ a problem of imagination‚ of self-affirming. Comparing Osama Bin Laden to David Neeleman‚ who started the JetBlue airlines; two men who wanted to use airplanes to fulfill their dreams. One of which was to transport people‚ one to kill them; both relying on communication and dedicated workers to preform. Friedman’s next segment‚ “The Curse of Oil” demonstrates
Premium The World Is Flat Thomas Friedman Globalization
Situational Analysis‚ Airbus. Porter’s Five Forces. Risk of Entry by Potential Competitors – The aviation industry is a very difficult industry to enter‚ and the risky of entry by potential competitors is extremely low. Rivalry among established companies – The intensity of rivalry among established companies within the aviation industry is very high. Currently the only competitor or Airbus is Boeing. Both of these companies gain market share from each other using prices‚ product design‚ advertising
Premium Boeing 787 Airline Strategic management