HM 211 Study Guide One CHAPTER ONE Hospitality: comes from French word “hospice” and Latin word “hospitium” Pineapple legend: sea captains arriving home brought fruit back; sign of safe return Pineapple tradition: symbol of welcome‚ friendship‚ and hospitality; recognizes for concept of SERVICE Origins of hospitality: -Summarians: after becoming farmers‚ they began writing‚ inventing money‚ creating pottery‚ making tools‚ producing beer -taverns provided places for locals to
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| Work in a socially diverse environment | | | Table of Contents INTRODUCTION 3 Topic 1: Communication 3 What is communication? 3 Topic 2: Customers 3 Topic 3: Culture and social diversity 4 Define Culture 4 Topic 4: Working in a Socially Diverse Environment 4 Topic 5: Stereotyping 5 Define stereotyping. 5 Topic 6: Barriers to Effective Communication 5 Topic 7: Avoiding cultural misunderstandings 6 Topic 8: Resolving cross-cultural misunderstandings 6 RESOURCES
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THE EFFECT OF PEST INFESTATION IN THE HOSPITALITY INDUSTRY ASSESSMENT OF THE EFFECTS IF PEST INFESTATION IN THE HOSPITALITY INDUSTRY There are so many ways that pest infestation can have negative impact in the hospitality establishment which ranges from profit losses to lower employee morale‚ legal actions in form of fines‚ sanctions‚ closure of the hospitality premises‚ health risk etc. pest infestation not only destroy the hospitality reputation but can also cause physical damage to the
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knowledge. The systematic gathering and dissemination of knowledge requires information technology. However‚ the use of technology in the hotel industry is not widespread and its assimilation is expected to be slow‚ due to two barriers: (a) The gap between management’s business needs and technology understanding is the leading reason why the lodging industry is lagging behind others in using technology as a strategic weapon. (b) Technology buyers [hotels] are uncertain about the effectiveness of technology
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The hospitality industry is exceptionally assorted and worldwide. They might be physiological prudent social and mental (fulfilment of necessities identifying with self-regard‚ status and security.Hospitality items incorporate: convenience‚ transportation‚ voyage operators‚ servicees‚ taxi drivers‚ merchants‚ stimulation‚ nourishment and refreshments‚ emporiums and shopping arcades etc.(Andrews‚2007) The hospitality industry in India is a 3.5 trillion dollar service segment within the worldwide
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Services marketing-103038 Part A 1. Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a goods-base business. There are several major differences‚ including: 1. The buyer purchases are intangible 2. The service may be based on the reputation of a single person 3. It’s more difficult to compare the quality of similar services 4. The buyer cannot return the
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provided. 1. Any paid form of non-personal communication about an organization‚ good‚ service‚ or idea‚ by an identified sponsor is called________________. A. sales promotion B. personal selling C. advertising D. public relations 2. Which of the following is the factor that should be considered when setting a budget? A. Stage in the product life cycle B. Competition and clutter C. Market share D. All of the above
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MKT01909-2013-A: Service Management for Tourism and Hospitality Assignment 1: Part A Lecturer: Tony Brown Deng Hongfei 22012540 Table of Contents Section 1: Introduction 5 Statement of the purpose 5 Objectives 5 Report structure overview 5 Section 2: Organization overview 6 Description of operations 6 Bundle of services 7 Core service 7 Peripheral services 7 Feasibility of the project 7 Section 3: Target Market Customers
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Running head: The Hospitality Industry and Illegal Immigration The Hospitality Industry and Illegal Immigration Alex Andrea Hurt Kendall College Abstract Working in the Hospitality Industry currently‚ this topic is well known to me. I see it every day in the various restaurants we own and also within our headquarters where we organize‚ plan‚ create and cook the food we are delivering at events. Although‚ my company does not hire any persons without a Green Card or who is an illegal immigrant
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Part 1: Research For this assignment I was asked to research two companies in different industries. One is a local mattress manufacturer and the second a hospitality management company. For this analysis I have focus on researching the market and intervening top employees of the company. The local mattress factory is called Natural Dreams‚ is base in Corona Queens NY. It operates with 8 employees and has over 12 regular customers. Right now they focus on selling to just furniture stores base in
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