the needs of our guests‚ our operators‚ and our owners.” From Gustaaf Schrils‚ Vice-President of Hotels Technology and Services Technology as a Competitive Advantage • Holidex Plus: new advanced reservation system (part of the $75m next-generation project in 2002) • Flight Management Data System (FMDS): to link Holidex Plus with 3rd Party airline and travel agents reservation system • Customer Information Control System (CICS): transaction processing facility running 700 tps for database management
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CHAPTER 1 GENERAL INFORMATION 1.0 Introduction This chapter seeks to provide the basis of the research project. It will entail what the researcher intends to research on. The current capabilities of the Management Information System in place and how it is suppose to perform to improve on its effectiveness in the day to day running of the hotel. 1.1Background of the study Since Express by Holiday Inn was opened in November 1998 the hotel has always used CLS for its operations. Employees
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his 400th hotel went up and he was averaging two new hotels a week" (Kemmons Wilson‚ a Business Legend‚ 2004). Kemmons Wilson‚ still seeing room for improvement‚ "was the first to introduce computerized reservation systems‚ having IBM create his Holidex‚ enabling reservations made‚ for any one of his hotels‚ with just one phone call"(Kemmons Wilson‚ a Business Legend‚ 2004). Holliday Inn set the new standard in hotel hospitality. By the time "Kemmons Wilson retired in 1979‚ there were over 1500 Holiday
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Hilton Hotels: diferenciación de la marca a través de Gestión de las relaciones A principios de 2008‚ Hilton Hotels Corporation fue preparado para el crecimiento mundial‚ con una tremenda meta agresiva de apertura de 1.000 hoteles en América del Norte en cinco años y 1.000 hoteles en el resto de el mundo en diez años. La empresa acababa de ser tomada por el privado Blackstone Grupo 1 de reportó US $ 26 mil millones‚ una prima del 32% sobre el precio de la acción 32‚05 dólares el día anterior
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Table of contents Executive Summary 4 Introduction 5 Chapter 1 6 Quick scan 6 Problem statement 9 Chapter 2: Swot analysis 10 The companies’ business 10 Target group 10 Suppliers 10 Structure 11 Company culture 11 Competitive advantage 11 Competitive landscape 12 Strenghts 13 Weaknesses 14 Opportunities 14 Threats 15 Confrontation matrix 16 Porter’s five forces 16 Chapter three 18 How big is the target market? 18 What is the customer opinion about hosting
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Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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Ritva Laakso-Manninen Riitta Viitala COMPETENCE MANAGEMENT and HUMAN RESOURCE DEVELOPMENT A theoretical framework for understanding the practices of modern Finnish organisations HAAGA-HELIA RESEARCH 1/2007 Ritva Laakso-Manninen Riitta Viitala COMPETENCE MANAGEMENT and HUMAN RESOURCE DEVELOPMENT A theoretical framework for understanding the practices of modern Finnish organisations Haaga-Helia 2007 Sales of the publication HAAGA-HELIA University of Applied Sciences Contact Centre
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