Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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..............................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security
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The Home Depot "You Can Do It. We Can Help." History of The Home Depot As you can see the stock that we charted for this project was the Home Depot’s stock. The Home Depot was founded by two men Bernie Marcus and Arthur Blank. Their original partnership was called MB associates and they officially incorporated on June 29‚ 1978. They did change their company name obviously to The Home Depot. They opened their first store on June 22‚ 1979 in Atlanta Georgia. They have been growing ever since then
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core value including excellent customer service‚ building strong relationships‚ respect for all people‚ doing the right thing‚ giving back and taking care of our people etc. Therefore‚ a Business Code of Conduct and Ethics (The code) that revised regarding interactions with government is set for our associates to help them make decision that align with company’s ethical expectations and legal obligations. A clear code can give guidance to associates how to serve customers correctly and at the same time
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The Change Analysis The Issues The companies that I will be researching are Home Depot and HP Corporations. These two companies have recently undergone reconstruction within their companies that ultimately resulted in hiring new Chief Executive Officers (CEO). Home Depot has undergone some recent changes that were affecting the company’s business overall. Robert Nardelli‚ the former CEO of Home Depot came under fire for the size of his pay package as well as his management style‚ stepped
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An Analysis of Home Depot and Lowe’s Learning Team A: FIN324 – Financial Analysis for Managers Table of Contents I. Introduction II. Company Selection – Overview of Home Depot and Lowe’s A. Company’s Product or Service B. When the Companies Started C. Financial Statements and Auditing Companies D. Company Industry and Ranking E. Stock Ticker Symbol III. Ratio Analysis and Statement of Cash Flow A. How The Companies Generate Their Cash Flow B. Significant Internal Events That Affected The Company’s
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The Home Depot‚ Incorporated. Internal Environment Home Depot is a large-scale home improvement retail store. The company was founded by Bernard Marcus‚ Arthur Blank (CEO)‚ and Kenneth G. Lagone in Atlanta‚ GA during 1979. Funding for this company came from an investment firm Invemed of New York among several other private investors. Within the next eleven years HD started its horizontal growth by expanding to Florida in 1981. After growth into multiple U.S. states‚ founders Marcus‚ Blank‚ and
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each
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they use is good‚ though we need to be extra careful while the items we purchase are being billed. The executive at the counter most probably is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products
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