"Home depot customer service executive summary" Essays and Research Papers

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    Overview Office Depot‚ Inc. (“Office Depot”)‚ a supplier of a broad assortment of office products and business services throughout the United States and worldwide‚ announced on February 20‚ 2013 a merger agreement with OfficeMax‚ Inc.‚ which will better equip them to compete in the rapidly-changing industry. In fiscal year 2012 alone‚ Office Depot generated $10.7 billion of revenues from its products and services‚ yet industry reviews of this company seem unfavorable. In this FSA Case Analysis

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    Home Depot is one of the largest home repair retailers in my area. I will highlight their 2015 financial statement‚ and give examples of how the statement could be useful to their business leaders‚ as well as outside venders. 2015 financial highlights. (n.d.). In fiscal year 2015‚ we grew sales for the sixth consecutive year‚ with positive sales growth in all three U.S. Divisions‚ Canada and Mexico. Comparable store sales were up 5.6 percent; total sales were up 6.4 percent; and diluted earnings

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    Executive Summary

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    ENT 526 – ENTREPRENURAL BEHAVIOR (WEEK 1) What is an Entrepreneur? * Someone who recognizes an opportunity‚ to act‚ and to improve the happiness around him/her. * The definition is accumulated by a set of examples of entrepreneurial behavior. There is a direct correlation between the size of the problem (how many people suffer from it) and the quality of the solution. Angel Investors use their own money to finance other business ventures. Adversarial Quotient measures the

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    Home Depot A. Executive Summary * Introduction * The Home Depot Story - First Stage (1979-2000) * The Home Depot Story – Second Stage (2000 – 2006) * Problem Identification * Case Questions Introduction * Home Depot was founded in 1978 in Atlanta‚ Georgia by Bernie Marcus and Arthur Blank. * Both of them worked at Home Improvement Company in California and were fire by this company. * So instead of looking for a new job they decide to start up their own business

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    MODEL ANALYSIS 7 Step 1: Value Proposition: (Advantage: Home Depot) 7 Step 2: Target Segment: (Advantage: Lowe’s) 8 Step 3: Determine Competitors 9 Step 4: Evaluation of Value Chain and Cost Model: (Advantage: Lowe’s) 9 Step 5: Evaluate the Value Network: (Advantage: None) 11 Step 6: Determine the Revenue Model of the firm: (Advantage: Home Depot) 12 Step 7: Critical Success Factors: (Table 3) (Advantage: Home Depot) 12 Business Model Analysis Grid 13 III. STRATEGIC RELATIONSHIP

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    Centralization and Decentralization at Home Depot Christopher Navage MGT 302-1 Modern Organizational Theory Colorado State University – Global Campus Dr. Bonnie Adams August 6‚ 2010 Centralization and Decentralization at Home Depot It is interesting to note how the Home Depot’s combination of centralizing and standardizing authority and methodology‚ coupled with the definitely decentralized concept of giving managers authority to make important business decisions locally has resulted

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    Internal Risk Assessment XXXXXXXXXX XXXX XXXXXX XXXXXXX Internal Risk Assessment Former president and chief executive officer of the online auction site eBay stated‚ “A business leader has to keep their organization focused on the mission. That sounds easy‚ but it can be tremendously challenging in today ’s competitive and ever-changing business environment. A leader also has to motivate potential partners to join” (Whitman‚ n.d.). These wise words expressed from a wise and highly successful

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    This section analyzes the corporate and strategy framework in Home Depot’s internal environment. The company’s mission statement‚ values and ethics‚ corporate culture‚ social responsibility‚ corporate governance‚ organizational structure‚ and the motivation‚ rewards‚ and incentive programs available for the company’s executives are identified‚ analyzed‚ and discussed. Mission Statement When discovering the idea for a business‚ an important element of the current strategy plan is a mission statement

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    Customer Service

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    and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally

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    SUMMARY Dell is one of the 5 star rated PC companies that received a lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped

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