CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
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Cody Morrow and Gaige Marshall’s Business Plan Executive Summary Play Forward Clothing is in the process of being formed as a partnership owned and operated by Cody Morrow and Gaige Marshall. This plan is written as a guide for starting and managing this new business and will also serve as the basis for a separate‚ detailed marketing plan. Following is a summary of the main points of this plan. * The objectives of Play Forward Clothing are to generate a profit‚ grow at a challenging
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playing important role for integration the supply chain. (Wisner‚ 2009) In 2006‚ Home Depot did not focus their supply chain said Mark Holifield senior vice president of Home Depot. They pointed out that warehouse management was not the top of their improvement list. However‚ Home Depot realized that they faced a big problem due to their outdated technology for their supply chain (Maloney‚ 2009). In 2009 annual Home Depot report mentioned that transformation of the supply chain was so important.
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Part Two-Business Strategy Home Depot’s mission statement can be summed up in these eight core values • Excellent customer service • Taking care of our people • Giving back • Doing the “right” thing • Creating shareholder value • Respect for all people • Entrepreneurial spirit • Building strong relationships The founder of The Home Depot had this for his vision statement back in 1976 when their first store was opened in Atlanta‚ Georgia: “a vision of warehouse stores filled with a wide
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I. EXECUTIVE SUMMARY Shoes as we all know is a footwear that used by people to protect their foot. As history tells‚ shoes have been evolved over thousand years. What started as a practical venture has grown into a varied‚ booming industry just as concerned with art as it is with functionality. As time passed by‚ the idealization of shoes differentiate. Fashion dictates that shoes are not only meant to wear but also to project the person’s lifestyle. Though it has basic way to wear‚ customers are
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Executive Summary This document provides detail of my achievements in terms of practical implementation and understanding of working environment in bank‚ I had done my internship at Soneri Bank Pvt. Limited. During the intship I have learnt basic banking work and also practical work which I had not acknowledged before. I worked in different departments and learnt basic operations of the departments. Account opening department‚ Clearing department‚ etc. while spending my time in different departments;
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Strengths • Home Depot is the world’s largest home retailer. The fourth largest retailer in the U.S. and the fifth largest retailer in the world. • Home Depot ranks #37 on Forbe’s “ World’s Most Valuable Brands” list. • Offering the largest selection of home products‚ Home Depot can cater to three distinct target audiences‚ do-it-yourselfers‚ do-it-for-me consumers and professional customers. • The company has alliances with many exclusive brands giving them a competitive advantage. • Home Depot is ahead
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classmates‚ the mass media‚ and the President. Unfortunately‚ all that is discussed are the negative notes of how much money one lost in the stock market‚ how homes no longer have the equity it once had‚ and how some lost a home because of having the current status of consulting and being in between jobs. Because Home Depot is the leading supplier of home improvement building materials and related tools and supplies‚ the economy has greatly affected the company’s revenue and generating lower profits. However
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Executive Summary The purpose of an executive summary is to summarize a report. Executive summaries are written for executives who most likely do not have time to read the complete document. Therefore‚ the executive summary must cover the major points and be detailed enough to mirror the content yet concise enough for an executive to understand the substance without reading the entire report. An executive summary differs from an abstract. Readers use an abstract to decide whether to read the complete
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Communication Assignment Communicating at Home Depot The company has a plan to install hire new staff to install curtain rods. This requires expert guidance on kitchen modeling; hence the company to hire a new staff in order to provide a helping hand. In addition‚ the co-founders‚ Arthur Blank and Bernie Marcus have to design a retail culture to tackle the Home Depot improvement and repair projects by hiring contractors. In addition‚ the company has realized
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