Home Depot’s Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia
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Strengths Home Depot has many competitive strengths that make them a very difficult company to compete against. Home Depot’s strengths include: • Business model • Well known brand name • Extensive product offerings • Ability to grow Home Depot’s business model‚ the first of its kind in the home improvement industry has revolutionized the way customers shop for home improvement products. Their business model is simple. Sell home improvement products and services to DIY‚ BIY‚ and professional
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A Centralized Structure Transforms Home Depot 1. In what ways can (a) decentralizing and (b) centralizing authority help an organization like Home Depot to improve its performance? From 2000 to 2007‚ Robert Nardelli‚ a former senior executive at GE (General Electric)‚ served as CEO of Home Depot. Almost immediately‚ he transformed Home Depot’s logistics and leadership structure from decentralized to centralized. It was one way to respond to the pressures of competition from the Internet
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Company Background: The Home Depot‚ Inc. (NYSE: HD) Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. These founders envisioned providing one-stop shopping for the “do-it-yourselfer‚” and this vision became a reality after working with investment banker Ken Lagone and merchandising expert‚ Pat Farrah. The first two stores were opened on June 22‚ 1979‚ in Atlanta‚ GA. These first stores were approximately 60‚000 square feet in size each‚ and stocked 25‚000 products‚ which made
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Motivational Profile Paper: Home Depot Motivates Daniel PSY/320 Home Depot Motivates Decks‚ patios‚ bathrooms you name it‚ there is no job too difficult when Home Depot is there. Home Depot has helped many troubled individuals accomplish impossible tasks that seem like they can never be done. Home Depot has been around since the late 70’s and has only gained more popularity as the years have passed. As one of the leading retailers in the United States‚ Home Depot is highly respected by the
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Financial Appraisal of Office Depot Part 1 Background introduction for Office Depot Office Depot is a supplier of office products and services. The company’s selection of brand name office supplies includes business machines‚ computers‚ computer software and office furniture‚ while its business services encompass copying‚ printing‚ document reproduction‚ shipping‚ and computer setup and repair. An S&P 500 company‚ Office Depot generates revenues of over US $14 billion annually and has 42‚000
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from a large consumer group of new homeowners. As a result‚ a company such as The Home Depot was able to capitalize from the success of the construction and home improvement markets. Unfortunately‚ the downturn in the economy is truly affecting Home Depot ’s revenue. However‚ evaluating market conditions and market trends will help provide the company with the needed data to help predict the future market of Home Depot and suggestions to consider in order to overcome the economic challenges of the
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Arthur Blank‚ the Home Depot Corporation opened its first store in Atlanta‚ becoming the world’s largest home improvement retailer. They are now the second largest retailer in the United States‚ offering 40‚000 to 50‚000 different types of home improvement supplies‚ building materials‚ and lawn and garden products. They carry a wide assortment of low-cost products‚ and offer expert advice and exceptional customer service. As an innovator of the home improvement industry‚ Home Depot has expanded into
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HOME DEPOT Financial Analysis The Home Depot at the end of 2000 stands on rock solid financial footing as the World’s largest home improvement Retailer. As they continue to grow in size‚ so has their outcome of success. Home Depot’s net revenues have grown 208% between FY 1995 and FY 2000. Home Depot’s growth in net earnings over the same period has been 284%. The revenue that the firm is retaining as profits is outweighing the total amount being brought into the company. In 1998‚ Home Depot was
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1) On the basis of Home Depot’s response to environmental issues‚ describe the attributes (power‚ legitimacy‚ urgency) of this stakeholder. Assess the company’s strategy and performance with environmental and employee stakeholders. A stakeholder framework helps identify the internal stakeholders and the external stakeholders. Internal stakeholders such as: employees‚ boards of directors‚ and managers. Customers‚ special interest groups‚ regulators‚ and others who agree are external stakeholders
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