Home Depot’s Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia
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1. In my opinion‚ Nardelli’s programs were failed in changing operation of Home Depot to a more effective one. There are two reasons that Nardelli was not more successful. First‚ most employees did not want to an outsider to “GE-ize their company and culture.” Employees in Home Depot did not trust their new manager‚ which led absent support when Nardelli carried out the new process. The second reason was also the more important reason. Nardelli used the concept learned from industrial businesses
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Executive Summary -The Home Depot The Home Depot (Ticker: HD) is the world’s largest home-improvement retailer along with being an American Fortune 50 company. The company operates 2‚259 retail building supply/home improvement “warehouse” type stores all across the United States‚ Canada and Mexico. The Home Depot has over 340‚000 team members and is based in Atlanta‚ Georgia. The average store size is just over 100‚000 square feet along with an additional 24‚000 square feet set aside for seasonal
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Home Depot Environmental Analysis Home Depot Environmental Analysis An organizations external environment consists of three interrelated sets of factors that play a principal role in determining the opportunities‚ threats‚ and constraints that the company will face. The first factor is the remote environment that comprises of factors originating beyond any organizations operating situation such as economic and technological factors. The second factor is industry environment. This more directly
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HOME DEPOT INC. (Note: all $ amounts are stated in millions) PART 1 a) There are 3 years covered in the following primary comparative financial statements‚ namely fiscal years ended 1 February 2004‚ 2 February 2003 and 3 February 2002: • Consolidated Statement of Earnings • Statement of Stockholders Equity and Comprehensive Income • Consolidated Statements of Cash Flows There are 2 years covered in the Consolidated Balance Sheet‚ namely fiscal years ended 1 February 2004 and 2
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Home Depot’s Bumpy Road to Equality Internet/Case Study Assignment: 1. If Home Depot was correct in that it was not discriminating‚ but simply filling positions consistent with those who applied for them (and very few women were applying for customer service positions)‚ given your reading of this chapter‚ was the firm guilty of discrimination? If so‚ under what theory? Yes‚ Home Depot was accountable of discrimination towards women due to their standards of hiring by reinforcing gender stereotyping;
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sure that the entire company is on the same page in terms of having clear company direction as well as complying with that direction the company is going in and spells out what the consequences are for not complying with said direction. As for Home Depot it seems that the company message has become diluted as it trickles down the leadership ladder into the stores. When I asked the in store associate development department supervisor which is the in store human resources person that does all the
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Conclusion Home Depot is a worldwide organization that focuses in the home improvement market‚ as well as provides product development for the construction industries. This strategically operated organization reflects the commitment from federal and provincial legislations in order to “take care of our people.” Home Depot pledges to create a safe work environment‚ and to treat everyone fairly. Home Depot is committed to customer service‚ and building strong relationships with costumers‚ venders
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Company Background: The Home Depot‚ Inc. (NYSE: HD) Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. These founders envisioned providing one-stop shopping for the “do-it-yourselfer‚” and this vision became a reality after working with investment banker Ken Lagone and merchandising expert‚ Pat Farrah. The first two stores were opened on June 22‚ 1979‚ in Atlanta‚ GA. These first stores were approximately 60‚000 square feet in size each‚ and stocked 25‚000 products‚ which made
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Evaluation of credit rating Memorandum: Credit Rating assignment: Home Depot‚ Inc. After analysing the financial statements of Home Depot‚ we have allocated a “C” rating of credit risk. The proposal is to start with the “C” rating and then to either upgrade to a “B” rating or to be down graded to a “D” rating. The reason for such a decision is discussed below. Home Depot has a current ratio of 1.19 to 1 which means that it’s current assets covers it’s current liabilities by 1.19 times.
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