Marketing Case: Office depot The case that we are going to talk about today is about how office depot manages customer care & services. In the article we had to read they took an example of a couple‚ Steve and Dana. Dana experienced a dreadful delivery and therefore Steve‚ a marketing professor who heard the story from Dana and had just done a presentation about how important customer service is‚ decided to phone office depots customer service to see how they would handle his complaint. Steve had
Premium Customer service Customer Marketing
Overview of Staples‚ Inc. and Office Depot‚ Inc. ………………………………..……3 Case Objectives…….……………………………………………..………………..…….4 Financial Analysis Common-Size Vertical Analysis & Comparative Horizontal Analysis Common-Size Balance Sheet ….…………….……….……………..….……….4 Common-Size Consolidated Statement of Income…………….………..……. 5 Comparative Balance Sheet ….…………….……………………………..…….6 Comparative Consolidated Statement of Income……..……..……………….. 7 Financial Ratio Analysis Liquidity Ratios….………..………………………………………………
Premium Generally Accepted Accounting Principles Balance sheet Financial ratios
1. What are the strategic capabilities of IKEA? From the VIRO table (appendix 1) IKEA’s strategic capabilities are grouped into the following categories - Brand/quality reputation Financial strength Production capacity. Brand/Quality reputation IKEA operates (in 2002) 154 stores in 22 countries and serviced 286 million customers. With a 14% share of the market (in America)‚ there is huge opportunity for growth via a continued marketing campaign to leverage off its brand‚ differentiating
Premium Management Strategic management Marketing
Competitors VRIO Analysis: Jack N’ Jill VRIO Capability Cream-O Vanilla-cream filled chocolate sandwich cookies 30g (Product) Valuable? Rare? Costly to Imitate? Organized? No Result: Competitive Disadvantage It is not valuable because Cream-O is often seen as a substitute of Oreo cookies. Jack N’ Jill VRIO Capability P8.28 (Price) Valuable? Rare? Costly to Imitate? Organized? Yes Yes Yes Yes Result: Sustainable Competitive Advantage 10-packs of cream-o is only worth P62.50 which is less costly
Premium SM City San Lazaro Marketing Oreo
Residents of Catonsville‚ Maryland‚ do not have far to travel to take advantage of the best home appliance deals anywhere in the area. At Best Appliance Depot we offer new and used items in first class condition at prices our competitors find impossible to match. Since our business was established we have built up a loyal customer base who recognize that the bargains they can get here are unbeatable. They are prepared to travel the extra mile for low-cost but high quality fridges‚ dishwashers‚ and
Premium Marketing Customer Customer service
resources and capabilities of the firms to explain their success. I will be using these four aspects‚ which are also known as “VRIO framework”‚ and break down each aspect of the theory to analyze success of the firm. In my paper‚ I start with brief information about BYD (BYD stands for Build your dream) and its location China. In the next section‚ I focus on the each aspect of VRIO framework and try to explain to what extend and how BYD has gained competitive advantage out of them. Then I end the paper
Premium BYD Company Berkshire Hathaway Warren Buffett
Strategy Assignment 2 Internal Analysis - VRIO Shai Zamir Dan Saguy Introduction ‚ Inc. is an American multinational electronic commerce company in the online retail market. Its’ headquarters is in Seattle‚ Washington‚ United States. It is the world’s largest online retailer‚ with different websites for large countries. Amazon was founded by Jeff Bezos in 1994 (the site went online in 1995). It started as an online bookstore‚ but soon diversified‚ selling DVDs‚ Music‚ software‚ games‚ electronics
Premium Online shopping Electronic commerce Mobile phone
qualitative methods‚ doing descriptive statistics and hypothesis testing research for Deli Depot. In this time‚ we’ve 200 Deli Depot customers to doing the questionnaire. In the questionnaire design‚ we’ve doing 18 hypothesis testing. Combine with questionnaire and other research result‚ we have finding the following problems. What factors are the customer would consider to buying food and beverage in Deli Depot chain of fast food restaurant? The research result had reflecting that the
Premium Marketing
Memorandum To: Board of Directors‚ Game Depot From: Cole Hurtarte‚ Chief Operating Officer Date: October 13‚ 2024 Re: Assessment of Contractual Dispute with Deb Dixon Possible Contract Claims Against Deb Dixon Game Depot has multiple claims against Deb Dixon determined by her performance under the contract: 1. Breach of Contract: Deb Dixon failed to meet the contract’s requirement to produce and deliver 10‚000 units per month. In the first month‚ she produced 6‚000 units but fulfilled the contract’s
Premium
other adventures being chosen‚ living their lives‚ choosing their classes. Me… in my early 20’s and still living with my parents‚ working in the family business – The Trade Depot. It’s not a bad job‚ meeting new people daily. Hearing about their quests and adventures. We trade with a variety of races‚ making our Trade Depot a lot larger than others‚ as many others will only trade with their own kind. I think it’s stupid on their part but what do I know. The Trade Post is the only thing I know.
Premium Debut albums High school Concepts in metaphysics