Journal of Consumer Behaviour‚ J. Consumer Behav. 11: 21–30 (2012) Published online 20 July 2011 in Wiley Online Library (wileyonlinelibrary.com) DOI: 10.1002/cb.366 Consumer complaints and recovery through guaranteeing self-service technology NICHOLA ROBERTSON1*‚ LISA MCQUILKEN1 and JAY KANDAMPULLY2 1 Deakin University‚ 221 Burwood Highway‚ Burwood‚ Victoria 3125‚ Australia 2 Ohio State University‚ 266 Campbell Hall‚ 1787 Neil Avenue‚ Columbus‚ OH 43210‚ USA ABSTRACT Self-service technologies
Premium Marketing Distributive justice Complaint
“DECISION-MAKING STYLES OF GENERATION Y CONSUMERS IN THE PURCHASE OF FASHION APPAREL IN KEMPTON PARK” LAWRENCE MANDHLAZI M Tech: Marketing Dissertation submitted in fulfilment of the requirements for the degree of Magister Technologiae in the Department of Marketing‚ Faculty of Management Sciences‚ Vaal University of Technology. Supervisor: Prof. M. Dhurup The financial assistance of the Central Research Committee of the Vaal University of Technology towards this research is hereby acknowledged
Premium Decision making Decision theory Decision making software
Pearson Education Limited. (n.d.). Retrieved from http://www.kfc.com.my/about-kfc-malaysia.php (n.d.). Retrieved from http://www.fastfoodmarketing.org/fast_food_facts_in_brief.aspx freedownload.is. (2011). Retrieved from http://freedownload.is/pdf/consumers-preference-and-consumption-13515192.html Jeffrey A. Krug. (2001). KFC and Global Fast Food Industry. Retrieved from http://www.oppapers.com/essays/Kfc-Global-Fast-Food-Industry/168890
Premium Fast food restaurant KFC Regression analysis
“baked” did not muster ideas of flavor‚ more like flavorless. The term toasted sounded more flavorful to the test group and as well as more “chip-like” 3) What is Ritz Chip’s product positioning strategy? How well is this being communicated to the consumer? • Ritz already had a major presence in the cracker aisle‚ but to sell this new product being sold as a chip‚ they had to decide if they should move their product amongst other direct chip competitors. The salty snack part of the store contains
Premium Marketing
Consumer Behaviour * 95 percent of the thought‚ emotion and learning that force our consumption occur in the unconscious mind Psychological factors * Motivation * Maslow’s hierarchy of needs theory * Physiological needs * Safety needs * Social needs * Esteem needs * Self actualisation needs * Perception * People can have different perceptions of the same stimulus because of three perceptual
Premium Maslow's hierarchy of needs Psychology Motivation
Citigroup‚ one of the world’s largest financial services organisations. Offer financial services including deposit accounts‚ foreign currency deposits and investments‚ credit cards‚ mortgages‚ insurance and charge cards. • Overview Global Consumer Banking division began banking operations in Singapore in 1982. Formidable market player with major market share in key businesses One of the four foreign banks to be awarded the Qualifying Full Bank (QFB) license by the Monetary Authority
Premium Interest Bank Credit card
CONSUMER LIFESTYLES IN INDIA (NOVEMBER 2004) 1. INTRODUCTION This report analyses consumer lifestyles in India and forms part of a 52-country series that complements the Euro monitor Consumer Lifestyles Database. Each country profile is structured under the following sub-headings: • Population • Consumer segmentation • Regional development • Home ownership • Household profiles • Labour • Income • Consumer and family expenditure • Health • Education • Eating habits • Drinking habits
Premium Population growth Demography Population
Category Analysis of Sports and Energy Drinks in Hong Kong Introduction Our company‚ Otsuka Pharmaceutical Co.‚ Ltd‚ is planning for a product strategy to its product: Pocari Sweat. Pocari Sweat is a grapefruit-tasting‚ non-carbonated sweet beverage and is advertised as an “ion supply drink”. It is designed to increase endurance‚ replace electrolyte loss or prevent dehydration when exercising for long periods of time. Pocari Sweat is well-recognized by the local people‚ especially to the athletes
Premium Energy drink Coca-Cola
Behavioural Aspect of Marketing Examination on Motivational Behaviours Of Beauty Products’ Consumers And the Products’ Impacts on their Self-Concept Student Number: 6387071 and 6218598. Words Count: 4733. Contents ABSTRACT: This research paper discuss about the beauty products consuming into two parts where consumers have different motivation to buying and using beauty products and how those products impact on their
Premium Body image Cosmetics Brand
Mistrust of Chinese Government Article 23 After 1960: Local HK Identity 1997 Handover 2013 Introduction July 1st Protest Conclusion 2. July1st‚ 2003 protest • Annual protest led by Civil Human Rights Front • Article 23 • The Hong Kong SAR shall enact laws on its own to prohibit any act of treason‚ secession‚ sedition‚ subversion against the Central People’s Government‚ or theft of state secrets‚ to prohibit foreign political organizations or bodies from conducting political activities
Premium Human rights Freedom of speech Democracy