(11055717D) Cheng Ming Xian (11704592D) Introduction Although Hong Kong has less land‚ there are always construction projects happening everywhere in Hong Kong‚ for example‚ West Kowloon Cultural District development‚ Kwun Tong redevelopment project‚ etc. However‚ workers and capital involved in the construction industry have been decreasing. In this report‚ we will discuss whether the construction industry is the ‘pillar’ industry in Hong Kong and we disagree with it. Focused industries As proposed
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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Challenges of Hong Kong Luxury Hotels Facing Nowadays Hong Kong‚ as a Special Administrative Region of China‚ is a popular destination for travelers from Mainland China and also other countries (Tasci‚ & Denizci‚ 2010). Tourism is one of the pillar industries of Hong Kong’s economy‚ and has made significant contribution in recent decades. One of the main elements of this rapidly growing industry is the hotel industry‚ which is also flourishing in Hong Kong with plenty of hotels for visitors. However
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Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
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ABSTRACT Aim Successful ageing is a worldwide discussion topic‚ but its definition is diverse and controversial. This study aimed to explore the meaning of successful ageing from the perspective of elders in Hong Kong‚ and to compare their attributes with those identified in the literature. Methods Qualitative in-depth interviews on the perspectives of elderly persons were held with 4 participants aged above 60‚ recruited from a community medical center. Results All respondents
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Case 1-1 Discussion Questions 1. Anheuser-Busch‚ which has been described as “an American icon‚” is now under the ownership of a company based in Belgium.. Responding to reports that some consumers planned to boycott Bud products to protest the deal‚ one industry observer said‚ “Brand nationality is all about where it was born‚ and also the ingredients of that beer and how they make the beer: Basically‚ it doesn’t matter who owns it. We are in a global world right now”. Do you agree? Students answers
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Australasian Marketing Journal 18 (2010) 41–47 Contents lists available at ScienceDirect Australasian Marketing Journal journal homepage: www.elsevier.com/locate/amj How the local competition defeated a global brand: The case of Starbucks Paul G. Patterson *‚ Jane Scott‚ Mark D. Uncles School of Marketing‚ Australian School of Business‚ University of NSW‚ Sydney‚ NSW 2052‚ Australia a r t i c l e i n f o a b s t r a c t Americanised the coffee tradition. Keywords: Service brands
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Module Title: Services Marketing Module Code: MC6061 CASE STUDY: Creating a drama at T.G.I. Friday’s Table of Contents What are the connections between theatre and T.G.I. Friday’s? Is the dramaturgical analogy a good one? Why? 3 What is meant by a critical incident? How can TGI Friday’s identify what constitutes a critical incident and assess whether it has achieved customer satisfaction? 4 Analyse the service interaction process at T.G.I. Friday’s based on the following concepts/models:
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Case 2 “Four Customers in Search of Solutions” of your textbook (p.468) and answer the three questions described on p.469. 1- Based strictly on the information in this case‚ how many possibilities do you see to segment the telecommunications market? In this case customers have already passed the post-purchase stage as they found their solution to their needs at the Bell Telecommunication Company. They have evaluated the experience attributes and faced some issues; therefore they have contacted
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consumer markets‚ Australia‚ Hong Kong and China. Demographic characteristics largely affect by social and value trends such as consumption culture‚ gender roles and demand for certain goods and services. The existing relationship between these factors would be analyzed and discussed further. From an analysis of the distinct differences‚ marketers can determine the underlying opportunities as well as potential niche markets for which they can tailor their marketing mix more efficiently and effectively
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