CH: CRM in B2B 3 kinds of relationships: Transactional (timely exchange of products and services) Value-added (falls between transactional and collaborative) Collaborative (alternatives are less‚ complex purchases and high prices) Transactional: Timely exchange of g/s in a highly competitive market in terms of prices. Autonomous‚ no/little concerns towards the need of customers or sellers. The relationship ends once the purchase is done Types of products- packaging‚ cleaning products or
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THE TWO FACTOR THEORY (Herzberg’s Hygiene and Motivational Factors) Frederick Herzberg (1923-2000) developed a list of factors that are closely based on Maslow’s Hierarchy of Needs‚ except it is more closely related to work: Hygiene or Dissatisfiers – Working conditions • Policies and administrative practices • Salary and Benefits • Supervision • Status • Job security • Fellow workers • Personal life Motivators or Satisfiers - Recognition • Achievement • Advancement • Growth • Responsibility
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What Is Globalization? Globalization is a process of interaction and integration among the people‚ companies‚ and governments of different nations‚ a process driven by international trade and investment and aided by information technology. This process has effects on the environment‚ on culture‚ on political systems‚ on economic development and prosperity‚ and on human physical well-being in societies around the world. Globalization is the process by which the economies of countries around the
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METHODOLOGY CASE STUDY RESEARCHES  INTERVIEWS  QUESTIONNAIRES What is Hypnosis? Hypnosis is a specific and unusual form of verbal control that apparently enables one person to control another person’s behavior‚ thoughts and perceptions. Examples of hypnosis: Under hypnosis‚ a person can be induced to bark like a dog‚ act like a baby‚ or tolerate pierced with needles. Importance of Hypnosis Hypnosis is important to psychology because it provides
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1. Social action is defined as day to day decisions and actions of individuals within the social world. Social actions both influence and are patterned and influenced by social structure. According to Marx’s theory‚ in order for the potential of social action occurring to take place a society must face resistance and revolution. According to Marx’s theory societies are already divided into two main groups‚ the bourgeoisie and the proletariat. The bourgeoisie are the upper class who are owners
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Jet Star Airline: The Jetstar Group is a network of value based carriers providing all day every day low fares across Australia‚ New Zealand and the Asia Pacific region. We’d like to give you the chance to get to know us a little better by reading about our impressive fleet. You can also find out more about career opportunities within Jetstar‚ including our exciting Pilot Cadet Program. Jetstar Jetstar’s mission is to offer all day‚ every day low fares to enable more people to fly to more places
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Industrial engineering is about choices. Other engineering disciplines apply skills to very specific areas. IE gives practitioners the opportunity to work in a variety of businesses. Many practitioners say that an industrial engineering education offers the best of both worlds: an education in both engineering and business. The most distinctive aspect of industrial engineering is the flexibility it offers. Whether it’s shortening a rollercoaster line‚ streamlining an operating room‚ distributing
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PART ONE Mathematics Fundamentals and Business Applications Chapter 1 Review of Arithmetic Exercise 1.1 A. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Exercise 1.2 A. 1. also 2. also 3. also 4. also 5. also 6. also 7. also 8. also 9. 10. 11. 12. B. 1. 2. 3. 4. 5. 6. 7. 8. C. 1. 2. 3. 4. 5. 6. 7. 8. D. 1. 2. 3. 4. 5 6. 7. 8. E. 1. 2. 3. 4. 5. 6. 7. 8. 9
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The push and pull motivational theory is referred by Dann 1977‚ the research of the theory explained why people travel and the tourism motivations of traveling. Dann 1997 mentioned that the reasons of pushing people go to travel are being anomie and ego enhancement. The push factor is related to the personal social- psychological motives‚ such as they want to escape from the routine of daily life to seek for some relaxation‚ the boredom might lead them to have the motivation of traveling. These are
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C2 differentiation Maximum points‚ minimum points and points of inflection All 3 types of point are easy enough to spot on a graph: • Maximum points are the tops of ‘peaks’ • Minimum points are bottoms of ‘troughs’ • Points of inflection are where a curve stops turning ‘left’ and starts turning ‘right’ (or vice versa). An example is the point (0‚1) on the curve [pic]+1 Notes (i) Any point on a curve where the gradient is zero can be
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