For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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Human Resources Management in Hospital Authority – Retention of Doctors Introduction Hospital Authority (HA) as the largest health care provider in Hong Kong suffers the serious brain-drain problem in recent years. That is the severe shortfall of doctors and the problem will persist and become a challenge for HA in the coming years. According to the statistics provided by HA‚ the turnover rates of doctors rose from 4.4% to 5.2% during the period of 2009-2011 and reached 6.7% in 2006. The trend
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DSS The DSS is an information management system that supports business decision-making. It collects and analyzes mountains of raw data‚ information and documents‚ and compiles the data into useful reports. Function The DSS is an interactive knowledge-management system where managers and decision-makers can specify a search criteria based a particular subject area of concern and receive a report. Based on the user-specified search criteria‚ the DSS finds the necessary data--such as customer buying
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The existence of healing hospitals is not a new ideology. “Historically‚ hospitals were often founded and funded by religious orders” (Encyclopedia Britannica‚ 2014). Hospitals of yesteryear were built on the premise of healing and fulfilled several of the requirements of institutions established for healing. As early as 4000 B. C. many religions identified and associated some of their deities with healing powers. However‚ the modern concept of hospitals dates from 331 C E‚ when Roman emperor
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Number- M00470967 HRM 1004 MANAGING ORGANISATIONS MODULE LEADER- Dr Sara CALVO MODULE TUTOR- Dr PARISA DASHTIPOUR WHAT ARE THE LESSONS ON LEADERSHIP THAT ARAVIND HOSPITAL CASE BRINGS FORWARD FOR YOU? HOW DID ARAVIND BOOST ITS EFFICIENCY FROM TWO TO SEVEN TIMES (MCDONALDIZATION) ARAVIND EYE CARE HOSPITAL-McDONALDIZATION INTRODUCTION: In the present scenario achieving effective and efficient health care services is an acute issue that needs an immediate attention. In developing
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Problem Summary The Riverview Children’s Hospital is eight months behind schedule with the implementation of a new computerized financial system. Management wants the system to be in place by the end-of-year audit [April]‚ which is only six weeks away. However‚ management estimates that there is only a fifty percent chance that the system will function correctly if its implementation is rushed. While this makes a case for delaying the implementation‚ it also pushes the schedule into another
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Research Summary and Ethical Considerations of “Factors Associated with Falls in Hospital Adults Patients” Introduction Falling is a crucial issue among the hospitals. Even the hospitals make all the efforts to prevent falls‚ falls still occur frequently and some repeatedly. According to Currie (2008)‚ approximately 700000 to 1000000 individuals fall in the united states hospitals each year. A fall in a hospitalized patient is considered a never-event by Medicare and Medicaid services(CMS) (Cox
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financial arrangement. 2. Complicated compensation structure of the institution. 3. Peculiarity of the administrative powers vested to officials of the organization. 4. Unacceptable stance of the members of the institution at the superior levels. 5. Personal connection between employees. Objectives 1. To identify the causes and effects of having insufficient motivational stimulus/stimuli within a workplace (in connection with McClelland’s drives‚ Herzberg’s two-factory theory‚ and
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Patton-Fuller Community Hospital Budget Over the years financial management has been a concept that is flourishing in the world of health care. “Until the 1960s‚ financial management in all industries was generally viewed as descriptive in nature‚ with its primary role being to secure the financing needed to meet a business’s operating objectives” (Gapenski‚ 2008‚ pg.26). However‚ today‚ financial management holds a more significant role in the management of businesses overall. “Now‚ the primary
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keller graduate School of Management | You Decide | Middlefield Hospital | | Melissa Dixon | 9/16/2012 | | Background: Middlefield Hospital is a 450 bed tertiary care facility in a major urban area in the Northeast. The hospital is an integrated health system that provides the fill array of inpatient and outpatient services. The Hospital has a reputation for quality care in the area. Problem: The Hospital’s turnover rate exceeds 20% and there are over 100 nursing vacancies
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