The Children’s Hospital of Western Ontario has a rather elaborate process flow but there are a few issues they need to resolve to be more efficient. Improving their efficiency by reducing lengthy wait times for patients and their parents will provide a better customer experience. As it stands‚ it takes‚ on average 129 minutes for new patients‚ and 119 minutes for follow-up patients‚ to move through the process – give or take a few minutes here and there. The Clinic is only open 3 half-day sessions
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I was sent to a mental hospital when I was thirteen. I was sent to an actual hospital first in order for the staff to evaluate my condition. They gave me XL scrubs that fell off when I stood up and told me to stay in my room until someone could come and ask me questions. I waited for hours until I fell asleep and was jolted awake by a harsh light. It was 3 AM and a stranger woke me up in my hospital room to ask me a hundred questions. “Do you smoke?” “No.” “Drink?” “No.” “Drugs?” “Yes.” “Are you
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Problem Statement The Downtown Health Clinic (DHC)‚ opened in 1999 and overseen by Perpetual Mercy Hospital‚ is concerned about the possibility of a similar clinic opening five blocks away from their facility. The main concerns are that the new clinic may attract DHC’s current patients and that a similar clinic in such proximity could hinder financial and profitability progress. The situation and four possible alternatives were analyzed in order to arrive at a recommendation of how DHC can compete
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assessment of health care quality? Does the patient have the expertise to judge the health care he/she receives? Arnold Palmer Hospital primarily focuses on providing quality health care to their patients; seeking feedback from patients helps the hospital in knowing customer’s expectations which is important in improving their services. If customer expectations are not met‚ the hospital should be thinking about the ways to improve their process/services. Furthermore‚ a patient’s assessment enables them
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Arnold Palmer Hospital was founded in 1989. It is one of the largest hospitals for women and children in U.S.‚ with 431 beds in two facilities totaling 676‚000 square feet. Located in downtown Orlando‚ Florida‚ and named after its famed golf benefactor‚ the hospital with more than 2000 employees serves an 18-country area in central Florida and is the only Level 1 trauma centre for children in that region. Arnold Palmer Hospital provides a broad range of medical services including neonatal and paediatric
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Manager of the Health Information Management Department at University Hospitals‚ Richmond Medical Center in Richmond Heights‚ Ohio. Mr. _______ was kind enough to give me an interview on benchmarking from a Health Information Management point of view. Mr._________ started by telling me that the Department Performance Improvement Plan is a plan intent to assist each department to continue to make quality a priority‚ and that Quality meant how well the hospital does things to help the patients’
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HR Functions of St. Jude Children’s Research Hospital Lucinda West HSA320 November 12‚ 2012 Professor Dorothy Moore Strayer University Introduction The organization chosen is St. Jude Children’s Research Hospital (SJCRH). St. Jude is the first institution established for the sole purpose of conducting basic and clinical research and treatment into catastrophic childhood diseases‚ mainly cancer. SJCRH opened on February 4‚ 1962 and was founded by the late
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The Aravind Eye Hospital‚ Madurai‚ India: In Service for Sight 1) Identify the key factors that led to Aravind’s success. What was Dr. V’s role in all this? What was the support staff’s role in all this? Key success factors: The key success factor was to align a great social benefit with a sustainable business model. The conservative financial management with no debt allows sustainable growth. The vision and mission of the organization is well articulated and the collaborators are well
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Stanley Hospital is set to be one of the best tertiary hospitals in Australia and for this project to be completed‚ strong management is required to ensure the project is completed to the highest standards. This report will address what is required to complete the project as efficiently as possible with its success dependent on effective management. Managers will need to be aware of the role they plan in this company and the skills they bring to the project. It is vital that the four management functions
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Memorial Hospital is a non-profit‚ community-based medical center situated in Pasadena‚ California. The Hospital provides acute medical care and community healthcare services to the region of the San Gabriel Valley and its closest communities. The facility offers the treatment of cancer‚ epilepsy‚ robotic invasive and bariatric surgery (Haile‚ 2016). Huntington Hospital is considered one of the best medical facilities in Los Angeles highly ranked by U.S. News & World Report’s Best Hospitals. In 2014
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