The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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Alex Beleny Professor Elnahal ENG 112 31 August 2014 Summary of “Finding Flow: The Psychology of Engagement with Everyday Life” In “Finding Flow: The Psychology of Engagement with Everyday Life‚” Mihaly Csikszentmihalyi explains that happiness is not attained through leisure or relaxation‚ but through the fulfillment of flow. Flow is not exactly happiness‚ but a supreme feeling after accomplishing a demanding task. This feeling has been termed as being on top of one’s game‚ yet Csikszentmihalyi
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Table of Contents 1 Introduction to organization environment 4 2 Background of Macdonald 4 3 Strength and weakness of the company 5 3.1 Strengths 5 3.2 Weakness 5 4 MacDonald specific and general environment 6 4.1 Specific environment 6 4.1.1 Customers: 6 4.1.2 Competitors 6 4.1.3 Supplier 6 4.1.4 Strategies partners 7 4.2 General Environment 7 4.2.1 Economic conditions 7 4.2.2 Political / legal conditions 7 4.2.3 Social culture conditions-society‚ education level‚ religion
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1. Introduction. Open flow is a new kind of protocol designed to run on Switches and routers. It’s built on a separated base between the forwarding plane and control plane joined through a secure channel. The controller‚ within the control plane‚ handles the management of the tables and traffic flow through updating‚ deleting and adding of flows while the forwarding plane handles traffic forwarding. Open Flow is designed in a way that the devices can separate research traffic from the normal
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Going with The Flow Katha Pollitt is a well-known writer and is most known for being a liberal essayist for The Nation. In 1985‚ she wrote an article titled “Why Boys Don’t Play with Dolls”. Pollitt mentions that parents find it a lot easier to go along with those preconceived notions of boys and girls that society has set than it is to go against the norm. Society has set its own criteria for how we should raise children. Genders and gender-roles play a large part in molding a child to fit
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I. INTRODUCTION Statement of Cash Flow (Cash Flow Statement) describes the changes in the cash position of a company during specific period of time. In business as in personal finance‚ cash flows are essential to solvency. Solvency can be described as the degree to which the current assets of an individual or entity exceed the current liabilities of that individual or entity. Cash flow is crucial to an entity’s survival. Having ample cash on hand will ensure that creditors‚ employees and others
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Organisational culture …………………………………………………………………. 7 1.2 Explain how an organisation structure and culture can impact on the performance of busyness ………………………………………………………………………………… 8 1.3. Discuss the factors which influence the behaviour of an individual at work ..… 10 Task 2: Understand different approaches to management and leadership ……… 12 P 2.1.: Compare the effectiveness of two different leadership styles in different organisations ……………………………………………………………………………… 12 P 2.2.: Explain how organizational
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CHAPTER 2 CASH FLOWS AND FINANCIAL STATEMENTS AT SUNSET BOARDS Below are the financial statements that you are asked to prepare. 1. The income statement for each year will look like this: Income Statement 2008 2009 Sales $190‚119 $231‚840 Cost of goods sold 96‚952 122‚418 Selling & administrative 19‚067 24‚886 Depreciation 27‚370 30‚936 EBIT $46‚730 $53‚600 Interest 5‚950 6‚820 EBT $40‚780 $46‚780 Taxes (20%) 8‚156 9‚356 Net income $32‚624 $37‚424 Dividends
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University of Phoenix Material Employment Laws Chart Complete the chart below using information from the weekly readings and additional research if necessary. Employment Law Description and Requirement of Law Court Case Influential to Establishment of Law Importance of Law Workplace Application Civil Rights Act of 1964 Prevents discrimination of the hiring‚ compensation‚ conditions‚ and privileges of employment by basing them on on race‚ religion‚ color‚ sex‚ or nationality Heart of Atlanta
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records thirty-six million silver coins have been taken out of the mine since the invasion. Meanwhile in Spain‚ the high process ruined Spain as prices attracted Asian commodities with silver currency flowing out nonstop to pay for them. The constant flow of silver from Potosi made the Spanish very blind with their riches. Once the silver from Potosi was gone Spanish economy would plummet. Asian Trading ships where so common that some Spanish roads where paved with the extra granite cobblestones taken
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