OPERATIONS MANAGEMENT CASE 1 Shouldice Hospital Introduction Shouldice Hospital‚ set up in 1945 by Dr. Earl Shouldice‚ is located near Toronto. It follows the business model of focus on a single standardised service for a narrow target of consumers‚ rather than to provide customised solution (as in a general clinic or hospital). It focuses on providing quick‚ convenient‚ and reliable cure for external types of abdominal hernias. The Hospital uses its own technique‚ called the Shouldice
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Emotional competence Emotional competence is what the results and enhances our personality and performances. It also helps to us to increase our life’s qualities. Our emotional competence shows how much of that potential we have translated into on-the-job capabilities." ( David Goleman‚ Working with Emotional Intelligence ). Emotional Intelligence influences our potential for learning the practical emotional such as personal competence. Personal Competence Diagram 1.1 Personal Competence Chart
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INTERVIEWS COMPETENCY BASED QUESTIONS AN OVERVIEW Presented By Annette Holtom What are they? Why are they used at interviews? How to answer them ANNETTE HOLTOM/PTLLS 2013 2 UNDERSTANDING COMPETENCY QUESTIONS What are they? • Behavioural Questions – designed to test a specific skill/s Why are they used at interviews? • • • Assess suitability for a job Past behaviour in similar situations Past behaviour – indicator for future behaviour How to answer this style of question
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Procedures to Ensure Ethical Behavior The Walt Disney Company has several procedures in place to ensure ethical behavior. The first procedure in place is effective internal controls over financial reporting. The Walt Disney Company used the independent registered public accounting firm of PriceWaterHouseCoopers LLP for the auditing of its financial statements and internal controls for the year ending 2009 and 2010. This independent auditor found the financial statements to be presented fairly and
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Core Competencies Addressing the epidemic of the co-infection requires the core competencies as public health professionals. Omissions of the core competencies are responsible for the unsatisfactory response to the rising epidemic. One of the core competencies is to acknowledge and describe ethical and legal bases of public health. Unfortunately‚ the government of South Africa denied the overwhelming concerns of tuberculosis-HV co-infection. The lack of political will‚ and inappropriate implementation
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Running head: HEALING HOSPITAL: A DARING PARADIGM Healing Hospital: A Daring Paradigm Karen McDevitt Grand Canyon University Spirituality in Health Care HLT 310V Patricia Mullen April 07‚ 2011 Healing Hospital: A Daring Paradigm Service‚ Integrity‚ Safety‚ Trust‚ and Respect may be the core values established as guidelines for hospitals’ staff members. Without love it will not qualify as a Healing Hospital. The employees need to embrace the human spirit and incorporate genuine
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1. How successful is the Shouldice Hospital? Generate a P&L statement using available information from the case. Treat each of the two operations—hospital and the surgery—separately. Hospital: Revenues (4 days X $111/day x 6‚850 patients/year) 3‚041‚400 Cost 2‚800‚000 Profit: 241‚400 Clinic: Revenues ((($450 + 60 + 75) X 0.20) X 6‚850 patients/year)) 3‚596‚250 Cost 2‚000‚000 Profit 1‚596‚250 Total Profit 1‚837‚650 2. How
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Competencies Job Analysis CHAPTER ONE 1.1 Background to the study Organizations continuously change their processes and structures due to the dynamic forces in the environment (Beer‚ 1980). Such forces include; divestiture‚ changes in technology‚ working practices‚ employment legislation‚ and culture (Pearn & Kandola‚ 1998). This transition often means change in employees’ roles and relationships thus the need for systematic job analysis procedures such as competence analysis to remove
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environment in Toronto f. Rooms g. Satisfied operators Analyses 2. Why do patients choose Shouldice Hospital over other hospitals? What are the benefits received by Shouldice’s patients that are different from other hospitals? Answer: Patients choose Shouldice Hospital over other hospitals because the service they get from Shouldice is far away better than other hospitals. The benefits they received are as following: a. Appointments are driven by patient referrals.
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Conclusion Hospitals are facing financial problem where millions of dollars are lost each year due to non-payment by those who unable to afford their service. Additional changes such as insurance are dictating doctors what test may be performed. Insurances have decreased reimbursement hospitals due in part because of recurrent readmission for patients with same illness that not being addressed. Ministry services are implementing solutions to fix the healthcare system solely depending on member
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