SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through
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Tourism Industry of Bangladesh Term Paper International Business BUS 301 Submitted on: 20th July 2014 Letter of Transmittal 20th July 2014 Sub: Submission of term paper for completion of academic course Dear Madam‚ This is to inform you that we have completed our term paper on Tourism Industry of Bangladesh for the Summer 2014 semester as a requirement of our academic course International Business (BUS 301). The report encompasses on the functioning‚ organization
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BY SATINDER –KAUR STUDENT ID- ETOLA 17396 B.SC HONOURS IN HOTEL MANAGEMENT CTH UNIVERSITY OF SUNDERLAND Introduction “Teamwork is seen as an aspect of high performance work systems in which it focuses as a way of
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culture‚ Malacca has a huge achievement in year 2008 – Malacca has been declared as UNESCO World Heritage Site together of Georgetown‚ Penang‚ Malaysia. The declaration has brought a big impact to Malacca in term of tourism where the tourist flow into Malacca has been increased. The tourism attractions of Malacca included Al Azim Mosque‚ Portuguese Square‚ A’Famosa Water World‚ Crocodile Farm‚ St Paul’s Church‚ Poh San Teng Remple and Perigi Rajah Well and more. (http://www.malaccaguide.com)
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History of the Hospitality Industry In this lens‚ the rapidly-growing hospitality industry is discussed. ’History of the Hospitality Industry’ takes a look at where the hospitality industry came from and where it is headed. History of the Hospitality Industry Why do we care? As many scholars begin to look for jobs in a market economy that seems to shrink every day‚ it is good to see a glimmer of hope. As many top corporations in every sector struggle to make a profit‚ the hospitality industry actually
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In a newspaper article “Eco-tourism: It’s not easy being green”[1] dated in June‚ 2007‚ the author criticizing there are still ecological damages‚ especially the effect to the wild animals that accompanies the eco-tourism. It says‚ Eco-tourism‚ generally defined as “responsible travel to natural areas that conserves the environment and improves the welfare of local people”‚ is often misunderstood. And most of the travelers‚ even they are concerned about the environment of the places they visit
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Tourism: Principles‚ Practices‚ Philosophies Part Five: Essentials of Tourism Research and Marketing Learning Objectives • Become familiar with the marketing mix and be able to formulate the best mix for a particular travel product. • Appreciate the importance of the relationship between the marketing concept and product planning and development. • Understand the vital relationship between pricing and marketing. • Know about distribution systems and how this marketing principle can best be applied
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also to sum up the vivid world of tourism. The subject matters introduce the students to the socioeconomic‚ environmental and cultural impact of the tourism industry. It also gives an overview of the travel sectors – their development‚ composition‚ and role in tourism as well as the different trends and types of operation of each sector. ◙ Desired learning Results At the end of the semester‚ the students should able to: 1. Understand how tourism works and how it can be made to work
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Tourism is a social‚ cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business / professional purposes. History has taught us that people travel and engage in tourism activities in increasing numbers when several basic conditions can be met. Before people can experience tourism they usually need at least:- 1. disposable income‚ ie. money to spend on non-essentials 2. leisure time 3. tourism
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FUNDAMENTAL OF MANAGEMENT TITLE: Samsung Company PREPARED BY: MUHAMMAD IKHWAN BIN RAMLI (2012619556) NURFATIN AMALINA BINTI NAZUMUDDIN (2012224332) NOR SUZIYANA BINTI NOR SAMSUDIN (2012456178) NIK NURUL AFIQA BINTI NIK ZAINI (2012255996) LECTURER: MADAM FAZIDA BINTI KARIM ACKNOWLEDGEMENT . Bismillahirahmanirrahim. First of all‚ we would like to thank ALLAH S.W.T and his messenger‚ Prophet Muhammad S.A.W. It is because of his blessing‚ it is possible for us to finish this assignment
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