Most Memorable Customer Service Experience: A few years back‚ I went to Las Vegas with my family and stayed at the Aria hotel. The bathroom of our suite had a sliding door‚ and my brother got locked inside the bathroom due to some mechanical error in the door. My parents called the front desk and narrated the issue to them
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BSHRM2y1-2 1.1Tourism as an academic field of study a.) Obstacles development: The emergence of tourism as a legitimate area of investigation within the university sector is a recent and ongoing development‚ and one that has encountered many obstacles. 1.2Tourism as an academic field of study >Tourism perceived as a trivial activity >Large-scale tourism as a recent activity >Tourism perceived as a vocational field of study >Lack of clear definitions and reliable data >Lack of indigenous
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Advantages and Disadvantages of Tourism Tourism is the act of travel for the purpose of not only recreation‚ but also the provision of services for this act. It might occupy local services such as entertainment‚ accommodation and catering for tourists. It may seem‚ that tourism brings only benefits‚ but further consideration shows that it also has disadvantages. Firstly‚ many countries depend heavily upon travel expenditures by foreigners as a source of taxation and as a source of income for
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2/8/07 3:57 PM Page 35 Chapter 3 Personality and Values The Big Five Model In contrast to the MBTI‚ the five-factor model of personality— more typically called the Big Five—has received strong supporting evidence. An impressive body of research‚ accumulated in recent years‚ supports that five basic dimensions underlie all others and encompass most of the significant variation in human personality.3 The following are the Big Five factors: ■ Extroversion—This dimension captures one’s
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approach. First‚ tourism impacts and tourism in the Gross Domestic Product are pooled into the framework to better understand the impact of tourism in the whole economy. Finally‚ general equilibrium theories and the theoretical structure of an applied CGE model are briefly discussed to better understand the framework under which the tourism sub-sector interacts with the other sectors‚ sub-sectors and industries in the economy. Tourism Impacts[1] The impacts of tourism expenditure are
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HOSPITALITY The Maranao are concentrated around Lake Lanao in the province of Lanao del Sur. The area is geographically isolated by mountain ranges. Because of the past inaccessibility of the land of the Maranao‚ an important role has been done which helped them to mold their distinct tradition. As they are free from direct cultural assaults‚ the Maranao tradition has been flourished. One of their performances in their musical tradition is the playing of kulintang ensemble. This kulintang performance
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is more important than the destination (nothing related) 20.) Heir apparent 21.) Honesty is NOT the best policy (both against and then for the topic) 22.) India and China 23.) Iskon (somewhat related to my name) 24.) bubbles in the air 25.) Art of Living (unrelated) 26.) Rural Sector (Related to SOP) 27.) women should remain at home (for the topic) 28.) Politics as a career 29.) Global warming 30.) Dressed to kill (was asked last year also) 31.) Sensitive people donot succeed in life
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Hospitality Industry Knowledge 1. List six sources of current industry information: - Media: Such as newspapers‚ television‚ magazines and radio. The media publicises current information‚ trends developing and any government initiatives. - Customers: By doing customer questionnaires this can inform enterprises as to what they need to improve‚ as well as which staff are working well. - Information services: For example the Australian Bureau of Statistics and Tourism NSW (all these services
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Hospitality in the Odyssey It is very important for the people of the ancient world to practice hospitality. In the Odyssey‚ Athena‚ disguising herself as a seafaring man‚ appears at Odysseus’ palace. She is ignored at the front door by the suitors of Penelope. Later‚ Odysseus’ son‚ Telemachus‚ apologizes to her for the suitors’ lack of hospitality. He invites her to have a meal. In return‚ Athena offers the young prince a piece of good advice that he should go abroad in order to seek his father’s
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Tourism is an industry that gives people the opportunity to explore and discover different cultures and many different countries. People are able to view attractions‚ dabble in local cuisine and experience life in a different country. Tourism is an industry that is rapidly growing as more and more people are traveling abroad. People have a genuine interest in learning about new cultures and experiencing all that a country has to offer. More countries are moving closer to globalization and this in
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