Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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Pergamon Annals of Tourism Research‚ Vol. 21‚ No. 3‚ pp. 582-595‚ 1994 Copyright © 1994 Elsevier Science Ltd Printed in the USA. All rights reserved 0160-7383/94 $6.00 + .00 0160-7383(93)E0032-9 THE TOURISM PRODUCT Stephen L. J. Smith University of Waterloo‚ Canada Abstract: An industry is characterized by a generic product and production process. For tourism to be considered an industry‚ it is necessary to show that such a genetic product and process exist. This paper argues that they
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If Africa is to be successful in competing in the international tourism market‚ standards of excellence must be introduced. In order for Africa to facilitate progress in implementing good tourism development there are key issues facing the continent that need to be addressed. These issues are; Comprehensive government policies for tourism‚ Public health and safety‚ Capacity building‚ Infrastructure‚ Environmental mitigation and protection. State capacity-building is a critical aspect of
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In a newspaper article “Eco-tourism: It’s not easy being green”[1] dated in June‚ 2007‚ the author criticizing there are still ecological damages‚ especially the effect to the wild animals that accompanies the eco-tourism. It says‚ Eco-tourism‚ generally defined as “responsible travel to natural areas that conserves the environment and improves the welfare of local people”‚ is often misunderstood. And most of the travelers‚ even they are concerned about the environment of the places they visit
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centertopFormal analysis Francisco Goya: The Third of May‚ 1808 76500Formal analysis Francisco Goya: The Third of May‚ 1808 2200017094203000030175207060056600 leftbottom00 Formal Analysis This is a painting of the Spanish painter Francisco Goya entitled El 3 de Mayo de 1808 (The Third of May‚ 1808). The work was painted in 1814. It is an Oil on canvas and it is dimensions are 8’9” x 3’4”. It is located at the Museo Nacional del Prado in Madrid‚ Spain. It is not known very well for what
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V Voodoo Voodoo. Many may think of it is some sinister dark taboo of mystical forces‚ based solely on black magic or the work of the devil. Some might say that it is just another version of Satan Worship. For many just the word Voodoo itself paints a picture of bloody sacrifice‚ nightmarish drum patterns‚ evil zombies‚ and dolls stuck full of pins. In actuality‚ Voodoo is a legitimate religion. Wade Davis‚ who wrote The Serpent and the Rainbow‚ would argue that Voodoo goes so far as to
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Tourism in India: With a view to earning foreign exchange India wants to develop her tourist-industry. Since a pretty long time Kashmir has become a regular receiver of tourists. Innumerable number of people come from abroad to visit this prettiest place of India. Most of the people of Kashmir earn their bread and fortune by dealing with the tourists in various ways getting money from the tourists through hotels‚ restaurants‚ rest houses‚ boat-houses‚ conveyances and by hawking‚ peddling and guiding
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ASSESSMENT COVER PAGE Name: Student Number: Subject: Introduction to Hospitality‚ Tourism and Events. Code: MGT102 Lecturer: Trish Powers Assignment Name: Research Report Due Date: 2012 Table of Contents 1. 1. Executive Summary The purpose of this report is to identify the fundamental characteristics of the Hospitality‚ Tourism and Event industries‚ their focus on customer service and satisfaction‚ how they converge and how they have relied
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ANALYSIS 2 STRENGTHS 2 WEAKNESSES 2 THREATS 3 OPPORTUNITIES 3 TOURISM ADVANTAGES & DISADVANTAGES 3 ADVANTAGES 3 DISADVANTAGES 3 TOURISM AND UAE ECONOMIC GROWTH 4 TOURISM PAST‚ PRESENT AND FUTURE TRENDS 4 CONCLUSION 4 REFERENCES 5 INTRODUCTION In the recent years the UAE has invested heavily to peak up its tourism sector. Today‚ UAE is considered as an international tourist preferred destination. Recently‚ UAE tourism sector has benefited from its political stability within the Middle
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Current issues in the hospitality industry Introduction: What are the main issues in hospitality industry? The issues were discussed at the last meeting of International Society __________(ISSC). Asking from the guest their shortage‚ they gave some problems necessary for them. Main part: Capital available‚ Emerging market‚ Technology‚ Travel permit residence. Capital available: Capital provides asset liquidity and enables the development of new hotels. Increasing institutional investment
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