subordinate as well. It’s best for a leader if he/she is also a good follower. As they say‚ a good leader is a good follower. When you learn to be a good leader you also learn how to pay respect to others. Giving respect is very much important in the industry. You can’t stay long in your work if you won’t give and take respect. It’s like a mutual relationship that you have to develop in order to love your work. One must also have a strategic approach to improvement. One must not be settled and
Premium Total quality management Management Leadership
the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their delight. Since most of the quality problems arise due to misunderstood
Premium Customer satisfaction Hotel Customer
LEVELS OF CUSTOMER’S SATISFACTION AT TOOTSIE’S RESTAURANT‚ TAGAYTAY CITY A Thesis Presented to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University – Cavite In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony
Premium Customer service Customer Cavite
Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
Premium Service Customer service Perception
practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are‚ and why‚ it can
Premium Customer satisfaction Measurement Data collection
PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
Premium Tuberculosis
dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control
Premium Management Quality assurance Quality control
THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
Premium Customer service Service Business
Contemporary Hospitality Industry | The Contemporary Hospitality Industry (Task 2.1) | | | | Lam Leung Man David | 1/14/2013 | | Contents Abstract 2 Acknowledgment 3 In relation to the current skills gaps‚ assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1) 4 Skills Gap 4 An example of a JOB DESCRIPTION 4 Analysing the job description 5 Are there skills gap in the Mauritian hospitality? 5
Premium Hospitality industry Hotel
Date: l7 May 2010Submitted to: Academic office Mr. Jeroen Greven | Abstract This report comprises the concept about new innovation: “The client information system”; that we want to apply to the market for the purpose of serving hospitality industry. The report includes 6 major parts: Introduction of the product; the second part is literature preview based on the qualitative method of filtering information‚ to come up with the better possible ideas for our innovation. The next part is
Premium Scientific method Research Management