dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control
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Research in HR: Manpower planning provides wider scope for research than any other functional area. It is because human behaviour is prone to constant changes. Individual behaviour is different from collective behaviour; human attitudes to work life differ substantially from those of social life. Heredity’s influence and environment’s impact on human behaviour affect organisational behaviour and productivity. Research in manpower planning is‚ therefore‚ more vital than in any other functional area
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GIHE 30.04.2012 Kainazarova Aigerim Class E-31 Kainazarova Aigerim Class E-31 Hospitality Project Radisson Blu Hotel : fire incident Hospitality Project Radisson Blu Hotel : fire incident Table of Contents: Introduction…………………………………………………………………………2 The Aim and Method of the Project………………………………………………...2 Methodology………………………………………………………………………..2-3 Limits of the Research………………………………………………………………3 Main Body………………………………………………………………………….3 SWOT Analysis……………………………………………………………………
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following research is to identify importance of human resource management and the importance of the employee motivation. Also the research will discuss about the different reason of labour turnover in hospitality industry‚ consequence of high labour turnover and how to overcome the problem‚ reducing the labour turnover and retention of the employee. INTRODUCTION According Keiser (1998) Traveller look for an attractive destination (Tourism) where they require room and board (Hospitality) during
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Current Issues in the Hospitality Tourism Industry in Oman (This is posted at the http://www.ecotourismblog.com/oman-perfect-destination-at-its-best-2/#comment-47) Introduction: Oman is country with an area of 309‚500 sq. kilometers and a population of 3.7 million people. The mainstay of the Omani economy is oil. Total size of the economy is 81 billion USD and per capita income is 22‚180 USD. The economy presently faces an imminent danger of the sharply falling oil prices. In this scenario the only
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psychological research is acceptable. Researchers must recognize the possibility of such legal action if they infringe the rights and dignity of participants in their research. The essential principle is that the investigative research should be considered from the standpoint of all participants; foreseeable threats to their psychological well-being‚ health‚ values or dignity should be eliminated. Ramos (1989) described three types of problems that may affect the ethical nature research studies: being
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Ethics in the Hospitality Industry: Review and Research Agenda Mouna Knani1 1 Faculty of Business Administration‚ Laval University‚ Canada Correspondence: Mouna Knani‚ Faculty of Business Administration‚ Laval University‚ Quebec‚ QC‚ G1V 0A6‚ Canada. E-mail: mouna.knani.1@ulaval.ca Received: October 9‚ 2013 Accepted: January 6‚ 2014 Online Published: February 21‚ 2014 doi:10.5539/ijbm.v9n3p1 URL: http://dx.doi.org/10.5539/ijbm.v9n3p1 Abstract Practitioners in the hospitality sector rate ethics
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Journal of Hospitality Financial Management The Professional Refereed Journal of the Association of Hospitality Financial Management Educators Volume 13 | Issue 1 Article 26 1-1-2005 Ratio Analysis for the Hospitality Industry: A cross Sector Comparison of Financial Trends in the Lodging‚ Restaurant‚ Airline and Amusement Sectors Woo Gon Kim Baker Ayoun Recommended Citation Kim‚ Woo Gon and Ayoun‚ Baker (2005) "Ratio Analysis for the Hospitality Industry: A cross Sector Comparison of
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in the hospitality industry: a research study on the impact of gender on the turnover intentions of highly educated employees R.J. Blommea*‚ A. van Rheedeb and D.M. Trompb a Center of Leadership and Personal Development‚ Business University Nyenrode‚ Breukelen‚ The Netherlands; bKenniskring Human Resource Management‚ Hotelschool The Hague‚ The Hague‚ The Netherlands The subject of this study is the psychological contract approach to the employment relationship within the hospitality industry
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RESEARCH METHODOLOGY The criteria for the M.A. thesis in the M.A. Counseling Psychology program is stated on page 20 as follows: Within the context of the Institute’s guiding vision‚ students are encouraged to select a particular topic that they wish to explore in depth. Towards this end‚ the student is asked: 1. To pursue an area of individual interest relevant to the issues of counseling psychology (e.g.‚ therapeutic issues‚ psychological motifs‚ clinical procedures). 2. To ground this
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