Hotel and Restaurant Management is the one of the growing sector in terms of hospitality. Today’s world is the booming of technological industry. Hospitality management is an important pillar in almost every country’s economy. The emergence of the word ‘hospitality’ is to describe hotel and catering activities. Hospitality creates an impression of hosting and hospitableness‚ which prioritizes guest experiences. Hospitality also suggests a commitment to meeting guests’ needs as the key focus in these
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MIRANDA‚ JAMIE G. 02 | 11 | 13 3HRM3 – TECHNICAL WRITING FOR BUSINESS MS. B. BAUTISTA I. PROPOSED TITLE “Customer Satisfaction of Mcdonalds in Halang‚ Calamba City Laguna” II. TENTATIVE STATEMENT OF THE PROBLEM Restaurant customers are different that the meal being served should cater to many type of client possible to maximize sales and profit. Various factors that will contribute to increased benefaction and income are food preference by age‚ gender‚ income and
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References: [1] "Chief Executive Officer (CEO) Salary " Pay Scale.com. 2 Apr.2012. http://www.payscale.com/research/US/Job=Chief_Executive_Officer_(CEO)/Salary [2] “Information of Hainan Hospitality Recruitment” jiudian.01hr.com. 2 Apr.2012. http://jiudian.01hr.com/c-hainan [3] “HR: Marriott employee training and development program” HMA Administrator.08 Jun. 2010. <http://hma.hotelworldasia.com/content/hr-marriott-employee-training-and-development-program>
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of Contents……………………………………………………………………………………………….2 INTRODUCTION…………………………………………………………………………………………………3 DIVERSITY…………………………………………………………………………………………………………..4 DIVERSITY AT WORK…………………………………………………………………………………………..5 DIVERSITY MANAGEMENT FOR HOSPITALITY ORGANIZATIONS………………………….7 CONCLUSION………………………………………………………………………………………………………9 REFERENCES……………………………………………………………………………………………………….10 INTRODUCTION In early 1990‚ the equal opportunities at workforce
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Reflective Learning Journal for Industry Practicum Student Details Full Name: Kan Yin‚ Ken Student No: 13601156S Employment Details Company Name: The Hong Kong Jockey Club General background of the company: The Hong Kong Jockey Club (HKJC) is a non-profit organization. The net-income of HKJC donates for charity work. For the operation‚ it provides horse racing‚ sporting and gambling entertainment in Hong Kong. There are two horse races at Sha Tin and Happy
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Introduction to Hospitality Management 310-01 | 1st Written Assignment | Dr. Joyce A. Hunter | | Matthew P. Salmon | 9/6/2012 | Discussion of various components of Hospitality Industry‚ discussion of various characteristics of Hospitality Industry‚ discussion of what is meant by the service philosophy is a way of life‚ discussion of what affirmations are and why they are important from a religious point of view‚ followed by examples of affirmations. | The hospitality/tourism Industry is comprised
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Personal experience Analysis of Strengths and Weaknesses Strength There are many things that make good hospitality and a pleasurable guest experience. For those that are passionate about working in the industry‚ hospitality is really about treating each and every guest as you would in your own home and comes from a passionate heart. Of course if the hotel had hospitable workers‚ it must also have a good leader with a good relation to his follower. In Crown Regency Beach Resort‚ their management
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will not return‚ hence lost business. ICT is now a prominent part of our daily life‚ within the tourism industry it is quickly becoming an important tool for a hotels organisation‚ it enables them to become competitive and is a good way of communicating with both consumers and partners. ICT is increasingly becoming a source that is enabling competitive advantage for the hospitality industry (Buhalis 2003‚ p.336). (See table 1). The introduction of ICT is especially
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to the hospitality industry‚ few are more important the transportation. Without a way for tourists to get from their homes to destinations far out of reach of a car‚ there simply is no travel. As technology advances in transportation rules and regulations must keep up to ensure the safety of the general public as more than 822 million passengers are transported to and from destinations around the United Sates each year. One major law that has had a huge impact on the hospitality industry is a law
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1. ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Due to the advancement in technology‚ the fierce competition and also due to the complexity of the hospitality and tourism markets‚ organizations from all over the world now depend almost on the use of ICT to plan‚ manage and market their services. There was a time when organizations would depend on using effective BPOs also known as call-centres to reach
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