The importance of attitude and appearance in the service encounter in retail and hospitality – HRM Essential Reading Notes What Is This Paper About? – About the survey undertaken The survey reported in this paper examines the nature and importance of the range of skills required by employers in the retail and hospitality industries Much research has focused on attempts by organisations to inculcate the right kind of attitude in their front-line employees. This paper points to the increasing
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Far East Hospitality Holdings Pte Ltd (Far East Hospitality)‚ a premier hospitality assets owner and operator‚ is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization ) and The Straits Trading Company Limited. Far East Hospitalitys two key markets are Singapore and Australia. n Singapore‚ the holding companys hospitality management arm‚ Far East Hospitality Management‚ operates the city-states largest hospitality portfolio comprising
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Delimitation of the Study‚ Significance of the Study and the Definition of Terms. Introduction Hospitality is the relationship between a guest and a host‚ or the act or practice of being hospitable. Specifically‚ this includes the reception and entertainment of guests‚ visitors‚ or strangers‚ resorts‚ membership clubs‚ conventions‚ attractions‚ special events‚ and other services for travelers and tourists. "Hospitality" can also mean generously providing care and kindness to whoever is in need. Nowadays‚
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Corporate Social Responsibility Corporate social responsibility (CSR‚ also called corporate conscience‚ corporate citizenship‚ social performance‚ or sustainable responsible business/ Responsible Business) is a form of corporate self- regulation integrated into a business model. CSR policy functions as a built-in‚ self-regulating mechanism whereby a business monitors and ensures its active compliance with the spirit of the law‚ ethical standards‚ and international norms. CSR is a process
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Liu Johnson & Wales University - Providence‚ MGL375@wildcats.jwu.edu Ritong He Johnson & Wales University - Providence‚ RGH625@wildcats.jwu.edu Follow this and additional works at: http://scholarsarchive.jwu.edu/mba_student Part of the Hospitality Administration and Management Commons‚ Marketing Commons‚ and the Tourism and Travel Commons Repository Citation Liu‚ Mingyang and He‚ Ritong‚ "Factors Affecting Students’ Decision of Hotel Selection" (2013). MBA Student Scholarship. Paper 17
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Pankaj Diyas Sharma HOSPITALITY MANAGEMENT Impact of Internship on Hotel Operation Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Program in Tourism June 2012 ABSTRACT CENTRAL OSTROBOTHNIA Date UNIVERSITY OF APPLIED SCIENCES May 2012 Unit for Technology and Business‚ Kokkola-Pietarsaari Degree programme Degree Programme in Tourism Name of thesis HOSPITALITY MANAGEMENT Impact of Internship on Hotel Operation Instructor Author Pankaj Diyas Sharma
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1.0 INTRODUCTION: 1.1Back ground: Indian hospitality industry: Indian economy is growing and hospitality industry has been a major contributor to the growth of economy. The hospitality industry has shown a considerable performance over the previous three years and has been consistently performing over the former years (2008/09 ).The overall boom and increase in the economy of India is characterized by the large growth in the fields of information technology‚ banking‚
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Preference in Hiring Hospitality Staff Between Bachelor’s Degree and Vocational Course in a Hotel Introduction The hospitality industry is a broad category of fields within the service industry. It comprises a range of businesses which includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise lines‚ and additional fields within the tourism industry. The term “hospitality” has become accepted over the years as a generic word‚ which describes the well being of services
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Hilton Hotels: Brand Differentiation through Customer Relationship Management Hilton hotel was founded by Conrad Hilton‚ and established in 1919. It has been operated in 78 countries‚ began with the mobley hotel in cisco‚ texas. The company went public under the name Hilton Hotels Corporation in 1946‚ with a portfolio of 15 properties in 11 states. After spinning off the international unit in 1964‚ Hilton focused on domestic growth in the lodging segment as well as through diversification
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emeraldinsight.com/0959-6119.htm Progress and development of information and communication technologies in hospitality Crystal Ip‚ Rosanna Leung and Rob Law School of Hotel & Tourism Management‚ The Hong Kong Polytechnic University‚ Hong Kong Abstract Purpose – In order to enhance operational efficiency‚ improve service quality and reduce costs‚ practitioners in the hospitality industry have widely adopted and implemented information and communication technologies (ICTs) in their businesses. Understanding
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