FRONT OFFICE THE LODGING INDUSTRY REGS NO.1211-944 SYED ALI ZAFAR BATCH – 34 SUBMITTED BY: Ali zafar SUBMITTED ON: 16/08/2012 GREEN HOTELS What are green hotels? Green hotels are environmentally friendly properties that the initiative and implement very important practices and programs to reduce the wastage of energy‚ water‚ and waste. Green hotels are participating in recycling programs‚ linen changing programs‚ Installing energy efficient
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Legal Issues Legal issue | Law/legislation | Brief description of legislation | Hygiene | Food Act 2003 (NSW)Food Regulation 2004 (NSW) | States where food can be prepared and sold‚ how food should be transported‚ stored‚ prepared‚ cooked and served. Expected hygiene standards‚ no spoiled or contaminated foods sold. Foods must match description given to customers | Liquor | Liquor Act 1982(NSW)Liquor Regulation 1996 (NSW) | Notification to the public to apply for a license‚ trading hours permitted
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| Hospitality Operations | | | | | Introduction I will be covering a full report on: • The Guest Cycle (4 stages) • Related activities • Related documents Indicating the importance of them and thus discussing; The identification of problems encountered by guests and suggesting how to minimise/eliminate such problems. This report is specifically for a the General manager of a new 128 bedroom 4* Galway City Centre Hotel‚ an will involve me discussin the above issues that
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Introduction In recent years‚ the hospitality industry in China has experienced tremendous changes with the ups and downs of the real estate industry‚ which also includes the expansion campaign in full swing in a field set off by the series of the world’s leading high-end hotel group. For most of the world’s top hotel group‚ the rapid growth of the Chinese market profits undoubtedly like a straw to help them flee out of financial crisis. With this background‚ hotels in China will face the enormous
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Customer Loyalty in hospitality industry Today‚ the ultimate goal of almost every kind of business is to increase its income and sales. In other word‚ the business wants to not only attract new customers to the products and service but also to maintain and encourage the current customers to have repeat purchases. Brand awareness is a term used in this condition. It refers to how the firm can let customers know about the products and service and to have a clear picture of the firm when they
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1. ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Due to the advancement in technology‚ the fierce competition and also due to the complexity of the hospitality and tourism markets‚ organizations from all over the world now depend almost on the use of ICT to plan‚ manage and market their services. There was a time when organizations would depend on using effective BPOs also known as call-centres to reach
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In just a couple of pages into Book 1‚ we see the ritual of hospitality where Athena‚ “gripping her bronze spear‚” and to world she looked like a‚ “stranger now‚ like Mentes‚ lord of the Taphians (Fagles 81). So to the world‚ Athena is a man now and the first to sees her is Telemachus and to welcome her‚ he say‚ “Greetings‚ strangers! (Fagles 81).” And Telemachus insisted on this stranger to have supper first‚ and then ask what the stranger wanted. It was not just Telemachus who was welcoming to
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The world and business activities are gradually becoming more globalized as many firms extend their operations into overseas markets. With the advent of globalization‚ there are more influences than ever on the hospitality industry. Put simply‚ this means that people share their cultures with others. International hotel chains have been growing and because of this‚ the number of people engaged in foreign business markets has increased. An overseas assignment is an increasingly common career experience
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Reporting definitions for Hospitality IMPORTANT TO NOTE THAT HOSPITALITY INDUSTRY has organized itself with a specific chart of account & reporting system (known as the Uniform System of accounts for the hospitality industry) network of consultancy companies gathering actual & precise data for comparison and benchmarking‚ who have produced a large number of KPI (Key Performance Indicators) These are generally accepted definitions largely shared across the hospitality industry. You may find that
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PART A (30 Marks) Time: 60 minutes INSTRUCTIONS: Answer ALL questions. Use the OMR sheets provided. 1. Any paid form of non-personal communication about an organization‚ good‚ service‚ or idea‚ by an identified sponsor is called________________. A. sales promotion B. personal selling C. advertising D. public relations 2. Which of the following is the factor that should be considered when setting a budget? A. Stage in the product life
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