MATH2013 Simulation Assignment The problem The management of a call centre has hired your simulation consulting firm‚ SureSim‚ to provide decision support on call centre operations. They have provided the following problem definition and data. The call centre serves two types of calls. There are three types of agents (servers). Agent types 1 and 2 are specialists for call types 1 and 2‚ respectively. Agent type 3 is a generalist that can serve either call type (not at once). The call centre
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Improvement of an Automotive Claims Process at Flat Town Insurance Introduction Chris Donn‚ Manager of Claims Processing at Flat Town Insurance (FTI)‚ was thinking about the upcoming Kaizen event to improve claims processing. Chris oversaw four departments in Claims Processing: Automotive Claims; Home Owners’ Claims; Business Claims; and Injury Claims. FTI’s new CEO‚ Pat Jones‚ had developed and championed a new Lean Initiative not long after taking over. After achieving substantial improvements
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Practice Problems: Chapter 2‚ Operations Strategy in a Global Environment Problem 1: Identify how changes in the external environment may affect the OM strategy for a company. For example‚ what impact are the following factors likely to have on OM strategy? a. The occurrence of a major storm or hurricane. b. Terrorist attacks of 9/11/01. c. The much discussed decrease in the quality of American primary and secondary school systems. d. Trade Legislation such as WTO and NAFTA
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diversified and recognizes importance of operational leadership‚ or leadership characterized by the ability to think broadly through an exposure to a wide range of experiences‚ ideas‚ and training. One of the best embodiments of operational leadership was Admiral Raymond A. Spruance‚ known primarily for his outstanding leadership in World War II that eventually led to the Allied Forces’ victory of the Asia-Pacific Theater. Admiral Spruance’s exceptional operational leadership‚ characterized by meticulous
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OPERATIONAL ISSUES are the issues arising in the process of how something is done‚ these are the 4 types of operational issues; Security of data: protecting a database from destructive forces and unwanted actions of unauthorised users. Backups: process of copying or archiving data so that it may be used to restore the original after data is lost. Health and safety: regulation and procedures intended to prevent accidents or injuries in the workplace or public environment. Business continuity
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Globalization of the Hospitality Industry Jennifer Bratton University of Phoenix Globalization of the Hospitality Industry Introduction The hospitality industry strives from consumers wanting to get away from everyday stresses. These consumers want to relax and enjoy time away from everyday life. When a person is traveling they need a place to stay‚ a place to eat‚ somewhere to visit‚ and someone to make the arrangements for the travel. Hospitality is known for servicing the guests and making
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| Achieving Operational Excellence | Identifying supply chain management solutions | | home | 11/15/2009 | Is one of the suppliers they should use to order their gas tanks Global sources will approximately take 2 days to arrive and will cast 4 $ a gas tank to ship to Colorado. CycleBuy.com is another manufature I suggest‚ and their shipping would be their over night for 5$ a gas tank . 2. I2 helps automotive companies define a global process for demand and supply balancing and
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Accompanied by the readily available cheap labour force available from countries such as India‚ Pakistan and the Philippines Dubai has now managed to transform it self into a Hospitality and Tourism Centre in the Middle East. The major trend in the job market place in Dubai has therefore been in favour of the tourism and hospitality industry (Collins‚ 2007). In other words‚ there are more and more jobs available in the particular industries as tourism increases exponentially each year. More over with
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CORPORATE RISK MANAGEMENT ASSIGNMENT OPERATIONAL RISK MANAGEMENT (ORM) IN BANKS Risk is inherent in any walk of life in general and in financial sectors in particular. Till recently‚ due to regulated environment‚ banks could not afford to take risks. But of late‚ banks are exposed to same competition and hence are compelled to encounter various types of financial and non-financial risks. Risks and uncertainties form an integral part of banking which by nature entails taking risks. There
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Odyssey Essay Hospitality The greeks put a large emphasis on the importance of traditions. One important example of a tradition is to show hospitality and respect strangers as well as to hosts. If this tradition was broken‚ punishments were to be dealt out. Usually‚ the punishments were not specific. What happened after the God’s traditions were disobeyed‚ a series of bad events usually occurred. After the God’s traditions were followed‚ a series of positive events usually occurred
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