Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is “a measure of how well the service match with the customer expectations” on a consistent basis. Parasuraman et al (1985‚ p. 42) stated‚ “Quality is an elusive and indistinct construct” Quality is comparison between expectation and performance. Parasuraman et al (1988)
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STUDENT MANAGEMENT SYSTEM PROJECT REPORT Submitted by FALCON FRANCIS MANJU V RAVINDRAN RANJITH KIRAN K VINU K THANKACHAN ABSTRACT Student Management System deals with all kind of student details‚ academic related reports‚ college details‚ course details‚ curriculum‚ batch details and other resource related details too. It tracks all the details of a student from the day one to the end of his course which can be used for all reporting purpose‚ tracking of attendance‚ progress in the
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WHAT IS A STUDENT RECORD? A CASE STUDY BY KING’S COLLEGE LONDON Pilot project compiled for the JISC (Joint Information Systems Committee) Supporting Institutional Records Management Programme November 2003 Clare Cowling Records Manager WHAT IS A STUDENT RECORD? A CASE STUDY BY KING’S COLLEGE LONDON Table of contents Abbreviations 1. WHAT IS A STUDENT RECORD? BACKGROUND TO THE PROJECT 1.1 Introduction p.5 1.2 The King’s context p.5 1.3 The JISC pilot project p.5 2. THE PROJECT’S
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Restaurants may be classified or distinguished in many different ways. The primary factors are usually the food itself (e.g. vegetarian‚ seafood‚ steak); the cuisine (e.g. Italian‚ Chinese‚ Indian‚ French‚ Thai) and/or the style of offering (e.g. tapas bar‚ a sushi train‚ a tastet restaurant‚ a buffet restaurant or a yum cha restaurant). Beyond this‚ restaurants may differentiate themselves on factors including speed (see fast food)‚ formality‚ location‚ cost‚ service‚ or novelty themes (such as
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This project Online Hotel Management System is to design a web based system. Which facilitates online reservation of hotel accommodations from anywhere in the world. In this project there are two modules. They are:- 1. Customer Module 1.1. The Customer Module is divided into two sub modules. 1.1.1. Customer Booking Module 1.1.1.1. Customer Booking Module provides an interface to the user to view of all facilities and their corresponding costs available in that selected hotel room. This module
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Abstract Student day is held once in each year to celebrate the anniversary of the Male Business School. Year 2013‚ the student day preparations and tasks were part of assignment for the students who are doing operations management module. Student day‚ 5th April 2013 was celebrated with operations skills and creative performances by students. To carry on the tasks for student day 6 groups were established‚ that includes; Executive committee Marketing and sponsorship Event planning Food and
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In today’s world of business‚ the ability to manage other human beings has many tasks. One of the major tasks of management is being able to effectively direct and control a team. When it comes to considering a position in management‚ having a leadership background is very important. There are a few things one must do in order to develop their leadership skills. The first thing that one needs is to have people skills. How easy is it for you to talk and communicate with someone? Can you carry
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REPORT ON FEASIBILITY STUDY TO START A RESTAURANT IN TAMBARAM FEASIBILITY STUDY TO START A RESTAURANT IN THAMBARAM Table of content S.NO CONTENT PAGE NO 1. I. INTRODUCTION 1 2. II. METHODOLOGY 2 3. III.ANALYSIS AND FINDINGS 3 4. III.1. FOCUS GROUP 3 5. III.2. INTERVIEW SCHEDULE 10 6. III.a.Fig. PORTER’S 5 FORCES 11 7. IV.CONCLUSION 14 8. V. WEBLIOGRAPHY 16 Chapter - I: INTRODUCTION This paper deals about the feasibility study of setting up a restaurant in Tambaram
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establishment. Technical Expertise The team only have basic knowledge in database management and programming but will utilize their time and learning to make the project a successful one. Familiarity with Technology The application will be built in Delphi and My SQL‚ which the team has basic knowledge using it. The employees at DND Building Studio Units have no experience using an automated hotel management system since they are using manual process in recording and computing data. Training
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Marketing Strategy Report of Panda Restaurant Group Abstract: As the largest and fastest growing Asian restaurant company in U.S.‚ main business of Panda Restaurant Group Inn. covers 39 states or region. In the period of fast expansion‚ PRG always keeps its traditional features and carries out the modern corporation management. However‚ PRG also faces so many challenges caused by diverse cultures and market changes. This research provides marketing strategies for PRG after the analysis of External
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