Introduction This chapter presents the background of the study‚ statement of the problem‚ purpose of the Study‚ objectives of the study‚ research questions‚ scope of the study and the significant of the study. Background of the study Customer care was defined by Kotler (1998) as a service that one can offer to another which is essentially intangible and does not result in the ownership of anything but brings about customer delight and satisfaction. In other words‚ customer care is a service
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Executive Summary In March 2014‚ my friends and I is interested in the development of a luxury hotel‚ planned to be operated by a well renowned hotel brand‚ a feasibility study was commissioned to be made. The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel at the designated location. In order to determine whether a feasible operation of such an establishment is possible‚ the various key factors of competitive business in this particular market
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FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies have shown
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histSort=R&mode=H&searchMode=B&articleSearchSequenceNumber=12097531&pageNr=0 Accessed at 21/2/2008 KPMG‚ (2005) Inter audit 2005: A survey of current practises in Ireland: http://www.iia.org.uk/download.cfm?docid=055DABEC-24A8-4734B48114141D3BD68CA Accessed at 21/2/2008 OECD‚ (2004) OECD principles of corporate governance: http://www.oecd.org/dataoecd/32/18/31557724.pdf Accessed at 20/2/2008 Paape‚ L‚ Scheffe‚ J‚ Snoep‚ P (2003) The relationship between internal audit function and corporate governance in the EU – a survey: http://www.swetswise
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manage their transaction with fast and more convenient way. The Columban College Hotel & Resort is founded Dr. Susan P. Alegoria‚ the Dean of the College of Business Administration‚ with the recommending approval of the school treasurer Fr. Amado S. Censon and Rev. Fr. Daniel O. Presto the school President to the Board of Trustees – Most Reverent Bishop Florentino G. Lavarias‚ DD‚ as Chairman of the Board. Hotel now are having a hard time keeping their files in place. The procedure implemented
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Ensuring a Barrier- Free Access for Differently-Abled Hotel Guests – A Case Study Introduction Disposable income‚ leisure time and safety environment are three fundamental requirements for a traveller who wishes to travel away from their usual place of work. At present‚ there is a growing trend of ‘Silver Hair’ market travels in the hospitality industry. The economists‚ sociologists and scholars indicate this tendency will set to rise in the near future due to the growth of world aging population
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1. Marketing environment audit : Macro : economic GDP Nominal: $1.449 trillion (2014)‚ GDP growth 2.1% (2012) GDP per capita $32‚020 (PPP‚ 2012) inflation (CPI) 1.1%‚ Jan 2014 Unemployment 3% demographic Population 50.95 million (South Korea) (2012)‚ Population Increase Rate 0.45% (2012)‚ Median Age 38.9 years (2012)lifestyles : Nighttime marketing is designed to meet the changing needs of our customers. People are much busier now‚ and they need products and services at all hours. political Tax levels
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Chapter 1 – The demand for an Auditing and Assurance Profession Key Services for Public Accounting Firms Audits High Assurance (95% - 99%) Reviews Moderate Assurance (60% - 70%) Compilation Low to No Assurance (0% - 10%) Assurance Engagements (Triangle diagram based on the subject matter at hand) Practitioner (Auditor) Users Accountable Party (Management) Practitioners give the Users a written conclusion Accountable party must have an accountability relationship with the Users
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DEFINITIONS OF AUDIT‚ AUDIT OF INFORMATION AND AUDIT OF KNOWLEDGE (Ditujukan pada mata kuliah Manjemen dan Preservasi Pengetahuan) Dosen Utami Budi Rahayu Hariyadi‚ M.lib Disusun Oleh : Yasser Arafat (0906587376) PROGRAM STUDI MAGISTER ILMU PERPUSTAKAAN DAN INFORMASI FAKULTAS ILMU PENGETAHUAN BUDAYA UNIVERSITAS INDONESIA 2009 A. AUDIT 1. Pengertian Dibawah ini terdapat beberapa pengertian khusus dari audit yang dikemukakan dalam beberapa kamus. Pengertian audit tersebut antara
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Audit Proposal By: Catherine Chase Instructor: Khatrina Higgs‚ CPA ACC/542 Audit Proposal Abstract Understanding the audit process and how auditors operate is vital since it informs IT managers how to develop an environment that is compliant. More importantly‚ this brief will discuss the role of the auditor and its responsibilities as well as expand on the role and responsibilities of management during and after the audit. This brief will also focus on the methodologies of how
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