Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality hotel space to serve the increased business and tourist traffic that was generated by the
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just the right hotel to fit your needs‚ no matter whether you’re looking for something practical or something romantic. Wherever you stay‚ you’re sure to find comfort at the end of a long day of adventure and a solid jumping-off point the next day. Here’s a look at some of the best places to stay while you’re staying in the City of Trees. The Hotel 43 Where else can you stay that lands you both on the nation’s 43rd parallel and in the center of the action? If you picked the Hotel 43‚ you’d be right
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explain the various Micro and Macro Environmental influences which exist‚ with examples relevant to the Hospitality and Industry and suggest what tools a Hospitality and Tourism organization might use to assess its marketing environment. La Mon Hotel & Country Club has been chosen as the study base. In order to create the foundation on which to build SMART objectives and create effective recommendations for strategical planning‚ following analysis have been developed: -PEST -SWOT -PORTER`S
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Death of a Salesman Boston Hotel room (Act 2) In Arthur miller’s death of a salesman‚ Biff and Willy had a complicated relationship along these years. This all happened and started when Biff caught Willy having an affair with other woman. From that moment‚ Biff gave up on this future and his dream of getting into the University of Virginia‚ and his relationship and admiration to his father. The Boston hotel room retreat scene late in Act 2 is significant because it changed Biff’s goals‚ his
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1) What is the Portman Hotel business model and what was the personal valet arrangement trying to accomplish? The business model of the hotel was setting new standards in the hotel industry from the very beginning. It was a niche product‚ a revolution in guest service and style of service. The management of the hotel got impressed by this approach in Asia where they stayed at fine hotels for a lower amount of money. The hotel was relatively small – 348 rooms and 21 floors. Its rooms were
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MAJESTICA HOTEL IN SHANGHAI Majestica‚ a luxury hotel management service business began in 1970 in Western Europe. Majestica gradually expand to United Kingdom‚ United States‚ North America‚ Asia and so on. After a gradual expansion in Asia‚ Majestica become the world’s largest operators of luxury hotel and resort. Majestica earn by hotel ownership operation and hotel management but last five years they are concerning to managing hotel. All over the world‚ owner and developer of luxury hotels are attracted
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management 6. Solution 7. References 1. Description of my organisation Travelodge is budget hotel brand that was launch on the UK in 1985 and currently operates more than 450 hotels in Ireland‚ Spain and the UK. The company is growing very fast and is planning to operate more than 70‚000 rooms‚ approximately over 1000 hotels by 2020 and be the biggest hotels operator in London by the 2012 Olympics. Around eight million people stay with Travelodge every year‚ booking the rooms
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are being used by management‚ front desk‚ and room services at the Hotel Computer Science. After preliminary analysis of the requirement specifications a system with the following functions will best satisfy the needs of the hotel management and staff. Hotel Management System Overview The following level one data flow diagram characterizes the types of inputs and outputs and the interactions that the staff may expect from the hotel reservation system. Level One Data Flow Diagram Breakdown of the
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Case Study —— Service Quality at the Excelsior Hotel Kristen Adams had recently transferred to the Excelsior Hotel to improve the level of customer service. She had been with the company for five years and had been quite successful in improving the level of customer satisfaction at the two previous hotels to which she had been assigned. Kristen knew that the Excelsior was going to be a real challenge. The mix of business was 60 percent individual transient guests and 40 percent group business
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THE TAJ GROUP OF HOTELS The Company was incorporated in 1902 and it opened its first hotel‚ The Taj Mahal Palace & Tower‚ Mumbai‚ in 1903. The Company then undertook major expansion of The Taj Mahal Palace & Tower‚ Mumbai by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the completion of its initial public offering in the early 1970s‚ the Company began a long term program of geographic expansion and development of new tourist destinations
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