obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
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→ Strama paper-Traders Hotel Manila → I. EXECUTIVE SUMMARY With continues growth of the hotel industry in the Philippines‚ there are no doubt at the growing demand of travel and tourism in the country. People awareness has increased due to the campaign being done by the different channels of the industry‚ specifically‚ the department of tourism‚ airlines and hotels. Traders Hotel is located on Roxas Boulevard and overlooking picturesque Manila Bay‚ Traders Hotel is the ideal place to see
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The 2005 World Sustainable Building Conference‚ Tokyo‚ 27-29 September 2005 (SB05Tokyo) 04-006 SUSTAINABLE HOTELS – ENVIRONMENTAL REPORTING ACCORDING TO GREEN GLOBE 21‚ GREEN GLOBES CANADA / GEM UK‚ IHEI BENCHMARKHOTEL AND HILTON ENVIRONMENTAL REPORTING Paulina BOHDANOWICZ‚ M.Sc.1 Branko SIMANIC‚ M.Sc.2 Ivo MARTINAC‚ Ph.D.3 1 Department of Energy Technology‚ Royal Institute of Technology‚ Brinellvägen 60‚ 100 44 Stockholm‚ Sweden‚ Paulina.Bohdanowicz@energy.kth.se 2 Department
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Teamwork in the Tourism and Hospitality Industry-A case study of Labadi Beach Hotel-By HELENA ODOI INTRODUCTION Organisations are described as social entities with a common goal of providing goods or services to their clients on a profit or not-for-profit bases. As social entities‚ organisations are made up of groups of people who must work together and coordinate their efforts to achieve a common goal. This calls for the creation of groups or teams within organisations with their individual or
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The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is recognised as one of Asia’s largest and finest hotel company. Incorporated by the founder of the Tata Group‚ Mr. Jamsetji N. Tata‚ the company opened its first property‚ The Taj Mahal Palace Hotel‚ Bombay in 1903. The Taj‚ a symbol of Indian hospitality‚ completed its centenary year in 2003. Taj Hotels Resort and Palaces comprises more than 60 hotels in 45 locations across
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Our hotel is a bussiness&luxury hotel. Our targeted market segment in made of business persons and families with medium to high income. The resources needed include only money‚ approximately 30.000 Euros‚ that will be divided in the following manner: - 15.000 Euros - TV Ads - 10.000 Euros - International Business and Travel Magazines - 5.000 Euros - gratuities‚ bonuses‚ room upgrades‚ trainings II. Relation to Corporate Goals Our hotel is not
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Grand Hotel (p. 290 textbook) Elizabeth Ho‚ Prada Singapore‚ under the supervision of Steven L. McShane‚ The University of Western Australia The Regency Grand Hotel is a five-star hotel in Bangkok‚ Thailand. The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok’s most prestigious hotels‚ and its 700 employees enjoyed the prestige of being associated with the hotel. The hotel
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C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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INDUSTRY ANALYSIS: A CASE STUDY OF THE UK HOTEL INDUSTRY INTRODUCTION The hotel industry‚ (despite its importance to the UK economy) has not received the attention that it deserves from the central government at Downing Street. A report by the British Hospitality Association in 2010 showed that it has grown over the years to contribute 45 billion pounds to the UK economy. The hotel industry also employs about 3.64 million people both directly and indirectly making it the fifth largest industry in
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of the scope of the study are also explained. 1.1 Background of study. Hotel industry is all forms of business relating to provision of accommodation in the lodging‚ food and drinks and various types of other services that are interconnected and form intended for the public services‚ both of which use the lodging facilities or who simply use the services or the production of certain services of the Hotel. As such Hotel mean commercial establishment providing lodging to travelers‚ tourist and sometimes
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