Primula Parkroyal Hotel: Positioning and managing for turnaround Table of Contents Introduction 1 SWOT 2 Strength 2 Weaknesses 3 Opportunities 3 Threats 3 Target Segmentation 4 Commercial Guest 4 Corporate Promotion Strategy 4 Daily Stays Promotions 5 Weekly Stays Promotions 5 Corporate Conference Segment Packages 5 Full Day Meeting Package 6 Half Day Meeting Package 7 Individual Traveler 8 Individual 8 Family 10 HR strategy 11 High rate of absenteeism 11 English language Training
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CUSTOMER SATISFACTION IN HOTELS IN CAPE TOWN MBUNGWANA CHRISTINE LUNGISWA 2009 CUSTOMER SATISFACTION IN HOTELS IN CAPE TOWN by MBUNGWANA CHRISTINE LUNGISWA Dissertation submitted in fulfilment of the requirements for the degree Master of Technology: Quality in the Faculty of Engineering at the Cape Peninsula University of Technology Supervisor: A Bester Co-supervisor: Prof. Dr. J A Watkins D. Phil.‚ D. Com.‚ Ph. D. Bellville November 2009 ii DECLARATION I‚ Christine Mbungwana‚ hereby
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Hotel Reservation System Lecturer: Mrs. Anabelle Dicay Date Submitted: March 6‚ 2013 I. Introduction A. Group Our group name is “J and J”. How did we come up to this name? The name “J and J” is derived from the first letter of the first name of each member of the group. B. Company Rivera Hotel This family-owned
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Carlson rezidor hotel group maximizes revenue through improved demand management and price optimization Presented To: Professor Evrim Dalkiran Table of Contents Introduction Revenue management is the art and science of selling the right product to the right customer at the right time for the right price‚ through a combination of inventory controls and pricing (Cross 1997). Traditionally‚ the Carlson Rezidor Hotel Group (CRHG)‚ the world ninth-largest hotel group by revenue‚ utilized
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Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality hotel space to serve the increased business and tourist traffic that was generated by the
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just the right hotel to fit your needs‚ no matter whether you’re looking for something practical or something romantic. Wherever you stay‚ you’re sure to find comfort at the end of a long day of adventure and a solid jumping-off point the next day. Here’s a look at some of the best places to stay while you’re staying in the City of Trees. The Hotel 43 Where else can you stay that lands you both on the nation’s 43rd parallel and in the center of the action? If you picked the Hotel 43‚ you’d be right
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Death of a Salesman Boston Hotel room (Act 2) In Arthur miller’s death of a salesman‚ Biff and Willy had a complicated relationship along these years. This all happened and started when Biff caught Willy having an affair with other woman. From that moment‚ Biff gave up on this future and his dream of getting into the University of Virginia‚ and his relationship and admiration to his father. The Boston hotel room retreat scene late in Act 2 is significant because it changed Biff’s goals‚ his
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The Top 10 Hotel Groups in the World IHG Retains Top Spot Surpassing the 600‚000 Room Mark Due to pre-planned projects‚ most leading hotel groups posted positive supply growths / MKG Hospitality’s world ranking 2009. WORLD‚ 26 May 2009: UK-based InterContinental Hotel Group (IHG) retains its number one position in the world‚ surpassing the 600‚000 room mark. Meanwhile‚ Hilton Hotels recorded the largest growth among the top 10 at 9.3%‚ bringing their global room count to over half-a-million
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1) What is the Portman Hotel business model and what was the personal valet arrangement trying to accomplish? The business model of the hotel was setting new standards in the hotel industry from the very beginning. It was a niche product‚ a revolution in guest service and style of service. The management of the hotel got impressed by this approach in Asia where they stayed at fine hotels for a lower amount of money. The hotel was relatively small – 348 rooms and 21 floors. Its rooms were
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are being used by management‚ front desk‚ and room services at the Hotel Computer Science. After preliminary analysis of the requirement specifications a system with the following functions will best satisfy the needs of the hotel management and staff. Hotel Management System Overview The following level one data flow diagram characterizes the types of inputs and outputs and the interactions that the staff may expect from the hotel reservation system. Level One Data Flow Diagram Breakdown of the
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