CUSTOMER SATISFACTION IN HOTELS IN CAPE TOWN MBUNGWANA CHRISTINE LUNGISWA 2009 CUSTOMER SATISFACTION IN HOTELS IN CAPE TOWN by MBUNGWANA CHRISTINE LUNGISWA Dissertation submitted in fulfilment of the requirements for the degree Master of Technology: Quality in the Faculty of Engineering at the Cape Peninsula University of Technology Supervisor: A Bester Co-supervisor: Prof. Dr. J A Watkins D. Phil.‚ D. Com.‚ Ph. D. Bellville November 2009 ii DECLARATION I‚ Christine Mbungwana‚ hereby
Premium Hotel Research Hospitality industry
In general‚ the hotel industry in Malaysia experienced an encouraging growth rate in 1994. The industry recorded a significant growth of 64 percent in tourism receipts‚ from RM5.1 billion generated in 1993 to RM8.3 billion in 1994. Malaysia will be hosting the Commonwealth Games in 1998. In addition‚ the new Kuala Lumpur International Airport in Sepang when completed‚ will cater for 25 million passengers per year and help establish Malaysia as a major centre for international air travel in the region
Premium Hotel Destination hotel Kuala Lumpur
Asia Pacific Journal of Tourism Research‚ Vol. 13‚ No. 4‚ December 2008 World Practices of Hotel Classification Systems Katalin Cserà and Azuma Ohuchi Graduate School of Information Science and Technology‚ Hokkaido University‚ Japan Official hotel classification systems vary by country and often have different symbols (stars‚ diamonds‚ etc.) to distinguish between hotel categories‚ causing confusion not only for tourists but also the hospitality industry. Previous research has given prominence
Premium Tourism Hotel Hotels
Individual Assignment Panda Hotel – Marketing Research SUBJECT: HC2022H Student ID: HIH0848 Name: Jenzen Tse Lecture: Terry Sir Due date: 26/06/2013 CONTENTS Pages One of the biggest Hong Kong based organisations “Hopewell Holdings Limited” is an infrastructure and property company was founded by Sir Gordon Wu Ying Sheun. Hopewell
Premium MTR Hong Kong Hotel
THE HERITAGE HOTEL A five-star deluxe Hotel‚ The Heritage Hotel Manila is situated at the crossroads of Roxas Boulevard and EDSA‚ Metro Manila’s central and main thoroughfares. The Hotel is a witness to the daily glory of the famed Manila Bay sunset and home to the 24-hour PAGCOR-Heritage Casino and the latest attraction in the field of gaming - The Heritage Boutique Casino (THBC). Business Matters and Events The Heritage Hotel Manila functions as an outstanding
Premium Metro Manila Hotel Ninoy Aquino International Airport
Online Hotel Booking Trends In South East Asia Contents of the White Paper 1 Objectives of the White Paper 2 Online Hotel Booking Trends 3 Benefits of Online Booking for Travelers 4 Benefits of Online Booking for Hoteliers 5 Tourism Growth in Southeast Asia 6 Strong Factors Driving Tourism in South East Asia 7 Other Components of Tourism 8 Hotel Industry in Southeast Asia 9 Importance of Technology for Hotels 10 Conclusion 11 About Hotelogix www.hotelogix.com Objectives
Premium Southeast Asia Hotel Hospitality industry
Pritzker in 1957. The first hotel purchased was located in Los Angeles‚ California. Hyatt is a management company that runs the operations of each hotel even though most of the Hyatt hotel properties are privately owned. They currently have two hundred sixteen hotels around the world and recently purchased one hundred forty three AmeriSuite hotels which were renovated and are being operated under their new name‚ Hyatt Place. Hyatt is known for specializing in luxury hotels that also provide meeting
Premium Hotel Hyatt Marketing
Introduction:-Roaring Dragon Hotel‚ a state owned enterprise‚ was one of the reputed 3 start hotels in China. Hotel International was given the responsibility to run the hotel. Background:-Due the Management practices Roaring Dragon hotel is not living up to its vibrant history and reputation as a premium hotel in south-west China. In order to help realize its potential and to do the much needed modernization‚ Hotel International was given the responsibility to run the Hotel. Problem:-Though Paul fortune
Premium Hotel Hotels Sociocultural evolution
Case 3-1 HOTEL CONTINENTAL In July 1989‚ Mr. Oscar Mendoza‚ owner of Triumph Tours read in the newspapers anadvertisement for the leasing of Hotel Continentals facilities. During the last six months‚ OscarMendoza has been seriously thinking about operating a hotel to complement his travel agency business.Oscar Mendoza had been experiencing difficulties in getting hotel accommodations for his tour groupssince last year during the peak travel months of December‚ January‚ July and August.Hotel Continental
Premium Hotel Rooms Hotels
HOTS 1. Introduction Crystal Hotel is a quality 3-star hotel‚ which has been operating for three years since taken over by a new management team. The goal for the new management team is to improve the hotel’s reputation‚ market share and financial performance in a competitive market area. This report consists of two main sections. First section is to analyse the objectives‚ strategies and outcomes of the business for first three years in detail. Secondly‚ a financial analysis such as total revenue
Premium Net income Revenue Hotel