Problem Statement The Regal Carnation Hotel in Guam is suffering customer service failures. Additionally‚ the expectations set forth by Regal Carnation Hotel’s website are not being met. Hypothesis 1: There is a level of inequality that exists with respect to how guests are treated based on their nationality. Once Steve McKenzie and his wife arrived at the hotel they were very disappointed by the check in process that was supposed to be very quick and simple. The check in process took 25 minutes
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The Hotel Industry Overview The hospitality industry covers a diverse range of establishments providing hospitality services in the form of accommodation‚ meals and drinks. A large proportion of people working in the hospitality industry are employed part-time and this is an increasing trend. It is estimated that by the year 2007 about 55% of the people employed in the hospitality industry could be working full-time and 55% part-time. This reflects the realities of the industry‚ where there is
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Case Notes- Rosewood Hotels and Resorts Article Summary The marketing and management teams for Rosewood hotels have been faced with a branding issue. The leaders with Rosewood have realized that their brand‚ “Rosewood” has failed to make a true name for itself in the luxury hotel industry. They feel that in order to boost customer awareness they should attach the Rosewood name to each hotel. Rosewood felt that there was a major disconnect between the 12 hotels they have all over the world. Customers
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Rosewood Hotels and Resorts is a business that has 12 establishments worldwide. Until 2004‚ the company has run an individual branding strategy; but recent events‚ such as the adoption of a new President and CEO‚ have the company considering a corporate branding strategy. Rosewood seems to have hit a roadblock with their current strategy; they are concerned that their guests do not fully understand the Rosewood brand. Rosewood believes if they are able to adopt a corporate brand‚ that their guests
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ADVANTAGE OF ONLINE – BOOKING RESERVATION IN SELECTED HOTEL ESTABLISHMENT: BASIS FOR POLICY ENHANCEMENT A Research Paper Presented to The College of Hotel and Restaurant Management St. Michael’s College
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Mandarin Oriental hotel Vision ，mission ‚ objectives Mission: Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best. Vision: Our Vision is to be widely recognised as the best luxury hotel group in the world. The strategy of the Group is to open the hotels currently under development‚ while continuing to seek further selective opportunities for expansion around the world. About background
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Winter Park Hotel Donna Shader‚ Manager of the Winter Park Hotel‚ is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time).
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plan: Budget Mini-Hotel in Astana. Contents TOC \o "1-3" \h \z \u 1.Personal review statement PAGEREF _Toc391485448 \h 22.NVD course reflective diary entries PAGEREF _Toc391485449 \h 23.Review of hotel market in Kazakhstan PAGEREF _Toc391485450 \h 34.Small hotels competitive advantage PAGEREF _Toc391485451 \h 45.Main issues of small hotels PAGEREF _Toc391485452 \h 46.Ideation and project details PAGEREF _Toc391485453 \h 56.1.Project Summary PAGEREF _Toc391485454 \h 56.2.Mini-hotel concept: PAGEREF
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The morgan hotel group Internal analysis At Morgans Hotel Group‚ we are the global leader and innovator of the lifestyle hospitality sector‚ dedicated to building a differentiated brand portfolio and establishing our properties in 24 hour urban and select resort markets. We create a vibe that encourages our guests‚ who we call the Creative Class‚ to live every moment more intensely. Morgans Hotel Group is immersive‚ transformative and deeply engaging; embracing irony and style‚ elegance and
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| |Date of Submission: |April 2013 | |Title of Assignment: |A Major Hotel Brand | CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in this
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