QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
Premium Hotel
categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market‚ with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests‚ the old phrase‚ “you get what you pay for‚” can certainly be applied to the various Marriott hotels. Within the seven
Premium Marriott International
the table‚ we can see all the three ratios were in a declining trend since 2005. The ALL/NPL ratio for the commercial and real estate loans were very high in good times in the year 2005 and 2006‚ but it started to decrease at the inception of the financial crisis in 2007. Normally ALL/NPL should increase at the beginning of crisis due to the massive loan default‚ but we cannot see this in the table‚ indicating the procyclicality of Zions’ loan loss provisioning system. Besides‚ the ALL/NLCO ratio represents
Premium Loan Debt Predatory lending
Translation – AASB 121 3 2.3 Income Taxes – AASB 112 4 2.4 Consolidation – AASB 127 4 2.5 Impairment of Assets – AASB 136 4 3. Management’s flexibility in selecting key accounting policies 4 3.1 Interest Bearing Liabilities 4 3.2 Derivative Financial instruments 5 3.3 Interest Bearing Liabilities 5 3.4 Intangible Assets - Goodwill 5 4. Accounting strategy employed by management and incentivesl 5 4.1Evaluation of accounting strategy employed by management 5 4.2Evaluation of incentives
Premium Balance sheet Generally Accepted Accounting Principles
Module 1 Framework for Analysis and Valuation QUESTIONS Q1-1. Organizations undertake planning activities that shape three major activities: financing‚ investing‚ and operating. Financing is the means a company uses to pay for resources. Investing refers to the buying and selling of resources necessary to carry out the organization’s plans. Operating activities are the actual carrying out of these plans. Planning is the glue that connects these activities‚ including the organization’s ideas
Premium Balance sheet Generally Accepted Accounting Principles Financial statements
Financial Statement Analysis Assignment 1 This assignment is designed to get you to locate the annual report for a company and become familiar with the contents of an annual report and analysis of the financial statements. You are required to obtain the 2011‚ 2012 and 2013 annual reports of Square Pharma Ltd. and then answer the following questions. Question 1 Describe the principal activities of Square Pharma Ltd (hereafter Square). Name the members of Square’s board of directors and
Premium Balance sheet Financial statements Corporation
A marketing plan on Raffles Hotel 1 1. Introduction 1 2. Brief company overview 2 3. External audit 2 3.1 The macro-environment analysis with PESTE method 2 3.2 The industry dynamics analysis with Porter’s five forces 3 3.3 The evaluation of key successful factors of external factor 4 4. Internal audit 5 4.1 Raffles’ strategic segmentation 5 4.2 Raffles’ market positioning 6 4.3 Strengths-weaknesses analysis of current resources and competences 7 4.4 Value chain and
Premium Hotel Singapore Marketing
TURKCELL FINANCIAL ANALYSIS In this report the 3 years of TURKCELL İLETİŞİM A.Ş. financial situation will be analysed. 1. History of the company: Turkcell Iletisim Hizmetleri A.S. (“Turkcell”)‚ a joint stock company organized and existing under the laws of the Republic of Turkey‚ was formed in 1993 and commenced operations in 1994. Our principal shareholders are Sonera Holding and Turkcell Holding‚ which hold 13.07% and 51.00%‚ respectively‚ of Turkcell’s shares. Turkcell Holding is 52.91%
Premium Stock Revenue Income
Resolution based on the movie screened‚ Hotel Rwanda. This film captures the unimaginable violence of genocide by telling the true story of a person‚ Paul Rusesabagina‚ manager of the Hotel Mille Collines in Rwanda’s capital city of Kigali who fights impossible odds to save everyone he can and provide a shelter where hope survives. While the rest of the world closed its eyes‚ Paul opened his heart and proved that one good man can make a difference. This analysis will focuses on the types‚ causes and
Premium Rwandan Genocide
Table of Contents: Company Background *3* Industry Analysis *4* Ratio Analysis *5-8* Ratio Summary *8* Recommendations *9* References *10* Company Background Chipotle Mexican Grill was a concept turned reality by a gentleman by the name of Steve Ells. Chipotle Mexican Grill provides excellent Mexican cuisine driven by a concept of “Food with Integrity”. The first chipotle Mexican grill was opened in 1993 in Denver Colorado. By the end of 1995 there were three. In 1996
Premium Financial ratios Fast casual restaurant Fast food restaurant