A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
Premium Hotel
MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
Premium Telephone Telephone call The Guest
Case study page 209: Overbooked: The Front-Office Perspective. Overbooking? The case discusses what could be done‚ the possible alternatives and solutions that person can do in order to fix the problem of overbooking‚ in this case it is from a Front-Office Perspective. Personally if I had to face a similar situation I would have several options to follow and do. First issue is when guests are doing booking to rooms. This part of the booking process is the most important process‚ in which
Premium Franchising Contract Business model
Europe and U.S.A.: Law Applicable to Front Office The U.S. law system is somewhat interesting‚ at least when looking at it from a perspective of a European. In America most laws are part of the common laws‚ which means they resulted from decisions of judges‚ made after a case has been presented before a court‚ where the jury and the judge decide whether such conduct was appropriate or not‚ after a decision has been made‚ any further conduct that contradicts this ruling is unlawful. Europe‚ like
Premium Law Common law Germany
DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM (HOTEL) TABLE OF CONTENT Title page Certification Dedication Acknowledgement Abstract Organization of the work Table of contents CHAPTER ONE 1.0 INTRODUCTION OF “DESIGN AND IMPLEMENTATION OF COMPUTERIZED FRONT MANAGEMENT INFORMATION SYSTEM HOTEL” 1.1 Statement of the problem 1.2 Purpose of the study 1.3 Aims and objectives 1.4 Scope or delimitation 1.5 Limitation 1.6 Assumption
Free E-mail E-mail address Flowchart
ORGANIZATIONAL CHARTS Organizational Structure Of Bharti Airtel CHAIRMAN & MANAGING DIRECTOR PRESIDENT & CEO PRESIDENT MOBILE SERVICES PRESIDENT MOBILE SERVICES PRESIDENT ENTERPRISE SERVICES DIRECTOR CUSTOMER SERVICES DIRECTOR CUSTOMER SERVICES AND DIRECTOR LEGAL AND REGULATORY DIRECTOR TECHNOLOGY DIRECTOR SUPPLY CHAIN DIRECTOR MARKETING DIRECTOR HUMAN RESOURSES CFO AND DIRECTOR STRATEGY Organizational Structure Of Tata Steel Executive Incharge CHIEF(BUSINESS DEVELOPMENT & SALES)
Premium Management Corporate governance Management occupations
PROBLEMS 2. Control charts for X and R are to be established on a certain dimension part‚ measured in millimeters. Data were collected in subgroup sizes of 6 and are given below. Determine the trial central line and control limits. Assume assignable causes and revise the central line and limits. |SUBGROUP NUMBER |Xbar |R |SUBGROUP NUMBER |Xbar |R | | |20.35 |0.34
Premium Integers Mathematics
“The Latest from the Feminist “Front” by Rush Limbaugh argument is that how male’s pursuit females. The title “Feminist Front is the first evidence that the writer use to characterize feminist create a facade. The writer claims his views on the feminist movement is rough‚ insensitive‚ cruel‚ and provocative. The writer is rough on feminist with is why there is common ground. The excerpt has several logical fallacies which is some type of counter statement that weakens an argument (Writer’s np)
Premium Fallacy Feminism Critical thinking
Land Transportation Office The Philippines’ Land Transportation Office (Filipino: Tanggapan ng Transportasyong-Lupa)‚ abbreviated as LTO‚ is an agency of the Philippine government under the Department of Transportation and Communications responsible for optimizing the land transportation service and facilities and to effectively implement the various transportation laws‚ rules and regulations. 1) LTO function: * Traffic Flow The layout of the service department should be planned
Premium Rooms Sun Microsystems Visitor
Adolf Hitler created Nazis and took aways Jews rights‚ deported them to ghettos and concentration camps‚ and were killed during World War II. The Nazis and Hitler tried to abolish all Jews and go against them because they thought the Jews were the reason for Germany’s crisis. Together the Nazis killed the "largest remaining Jewish population in Europe- the Jews of Hungary." In this documentary‚ it tells the story of the five Hungarian survivors. Many stories are similar to each other. Some of these
Free Auschwitz concentration camp The Holocaust Nazi Germany