| |The bulk of the revenue is generated between August and May‚ with periods when classes are not in session being extremely slow. The hotel is| |at full occupancy only during football weekends and commencement. Occupancy has been declining | |for the last year or so‚ with last month’s RevPAR at a record low. Since arriving at the Coug Inn
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Silpakorn University International College 912 208 Practicum in Housekeeping and Front Office II ECO-FRIENDLY HOTELS RESEARCH Instructor: Aj. Wonrasak Sucher Submitted by: An Ngoc Van DO 90520165 I. Introduction to green hotels/ resorts: Green hotels or Eco hotels are environmentally friendly properties that take the initiative and implement very important practices and programs to reduce energy‚ water‚ and waste. That is participating in recycling programs‚ linen changing programs
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1.1 BACKGROUND DESCRIPTION Hotel like any other business opens up socio-economic opportunities for both owner and customer An online hotel reservation system is a web based software that gives an easy opportunity for customers to book for all what is suitable for them before they lodge in to a hotel. The suitabilities include rooms‚ food‚ car rentals‚ car park‚ conference rooms‚ boutique etc. Hotel reservations systems‚ commonly known as a central reservation system (CRS) are a computerized system
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and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
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SOC 324 Mock Interview Essay Rubric Your Name: Chanelle Walton Instructions: Read through all documents on interviewing inside “Required Readings‚” plus the “30-Second Biography” in “Materials on Interviewing and the Mock Interview Essay‚” before you complete this essay! 1. Save this rubric to your computer. Do not delete or alter any portion of the rubric in the process of responding to the questions. If you delete or otherwise alter the rubric in any way other than adding your
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By Advithi Dilip II MBA (HR) 1220046 Introduction Job interviews are critical to the quality of an organization’s people. Good job interviews processes and methods increase the quality of people in an organization. Poor job interviews methods result in poor selection‚ which undermines organizational capabilities‚ wastes management time‚ and increases staff turnover. Many interviewers and interviewees are keenly interested in ’tough’ interview questions and certainly interviewees need to prepare answers
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European Union Lot 12: Hotels and restaurants Executive summary Submitted to the European Commission; Employment‚ Social Affairs and Equal Opportunities DG April 2009 Executive Summary Main economic and employment trends The Hotels and restaurants sector is a highly labour intensive service sector employing nearly nine million persons across the EU. A large part of the sector is closely linked to the dynamics of the tourism economy; in terms of turnover the Hotels and restaurants sector
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RoseWood Hotels & Resorts RoseWood Hotels & Resorts: Branding to increase customer profitability and lifetime value. Rosewood Hotels& Resorts(Rosewood) ‚ a private hotel management company started in 1979‚ that built a global reputation with iconic luxury hotels such as The Mansion and The Carlyle‚ became well known for its ability to enhance a property’s value by creating unique‚ one-of-a-kind properties with a small ultra-luxury residential style. But amidst this‚ the brand ROSEWOOD
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merger of Life Style resorts and Home Away Hotels which is a very large chain of hotels in North America. There were problems with the reservation system at all the hotels. Each hotel had its own software and hardware. Each hotel had its own reservation system which was difficult for the company to produce any reports to the management. It was also difficult for the marketing and branding of the company. They have decided to get ERP system for the total hotels and resorts. Finally they have to decide
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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