Michelle Amir‚co-fouder and CEO‚says:‚”I am proud to say that by the third quarter 2008 we will have succeeded in our goal to become a global hotel booking agency. During three consecutive years our company results have shown a tremendous annual increase of much more than 100 %.Over 2007 we boasted gross sales of over 36 million.We expect to reach 75 million in hotel reservation in 2008.The first quarter in 20087 looks promising.With over 13 million gross sales we start the year ahead of budget.We achieved
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SERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al‚ 1997‚ Johnston‚ 1999‚ Becker and Murrmann‚ 1999‚ Brady et al‚ 2001‚ Hope and Potter‚ 2006‚ and Hill‚ 2005). Therefore‚ the main purpose of this research project is to introduce the concept
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Contents Company Background Roaring Dragon Hotel was a state owned enterprise (SOE) and one of the original 3-star hotels in South-West China It had gained reputation as a premium guesthouse The organization was greatly influenced by Chinese culture Employee recruitment was based on Guanxi or connections‚ favouring nepotism Guanxi or connections of employees led to a large number of income-generating contacts The number of employees were 675 and the
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Problem Summary The Riverview Children’s Hospital is eight months behind schedule with the implementation of a new computerized financial system. Management wants the system to be in place by the end-of-year audit [April]‚ which is only six weeks away. However‚ management estimates that there is only a fifty percent chance that the system will function correctly if its implementation is rushed. While this makes a case for delaying the implementation‚ it also pushes the schedule into another
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This paper consists of 3 (three) sections. Section A – 10 (ten) TRUE/FALSE question; Section B – 8 (eight) short essay and Section C (i) – 7 (seven) definition questions. You are requested to answer only 5 in short essay format for section B. In Section C (i) you are only answer 5 (five) questions and answers are in point forms. In C (ii)‚ you are provide to answer a long essay format and you need to provide comprehensive illustration in question number 2 (two). Candidates are required to answer
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REGENCY GRAND HOTEL CASE STUDY Assignment 1 MGMT20124—People‚ Work & Organisations Term 2‚ 2011 Prepared and Submitted by Gratiela‚ PALADE s0187412 Tutor: Melissa Stevenson Due Date: 30 August 2011 Executive summary This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel‚ a successful business of 700 employees established by local investors and acquired by an American Hotel Chain‚ considering the impact employee empowerment
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celebrate this significant and momentous occasion‚ both for the Park Hyatt St Kitts Christophe Harbour and St Kitts and Nevis. It is an immense privilege to participate in this historic and great beginning of what has become one of St Kitts’ finest hotel resorts. It is indeed a joy to share this moment with the people who made it possible‚ and who are among us today. The Architects‚ Designers‚ Engineers‚ Development planners and Construction workers and Managers‚ whose work made this development
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PROJECT REPORT ON CASE STUDY ON STRATEGIES OF SALES AND MARKETING FOR BUDGET HOTELS. Submitted By: Yogesh Kumar Under the Guidance of: NCHMCT ROLL NO.: 111750 Mr. P. Suresh Final Year Lecturer B.SC in Hospitality & Hotel Administration (IHM GWALIOR) IHM Gwalior CERTIFICATE OF THE
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To: Michael Campbell‚ General Manager‚ Phuket Beach Hotel From: Albert‚ Andy‚ Becca‚ Chris‚ & Derek Consulting Date: June 14‚ 2011 Re: Valuation of Potential Karaoke Pub Projects Thank you for retaining AaBCD Consulting in the valuation of your future capital improvement project. There are two mutually exclusive capital improvement projects under consideration: lease under-utilized space to an unrelated third party‚ Planet Karaoke Pub‚ or invest greater capital to open and manage your own
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Introduction Westin Dhaka‚ the newly opened five-star hotel is situated in main Gulshan Avenue • Plot-01‚ Road 45‚ Gulshan-2 – Dhaka 1212 – Bangladesh. It is conveniently located within the prime diplomatic and commercial zone of Gulshan. Nestled in the new business district‚ they are steps from renowned shopping malls‚ foreign missions‚ restaurant‚ art‚ private clubs‚ and multinationals. Westin hotel is also only eight kilometers from Zia International Airport. The Westin Dhaka‚ brings customers
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