CASE STUDY OPERATING PROCEDURES OF HOTEL ALIMARA Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating
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in the case is deciding what to do with the property. The owners have the option of selling the hotel or keeping it open for business. This problem is time sensitive because new competitors are entering the market rapidly. “Approximately 28 hotels were under construction and an additional 25 in permit stages for a total of 53 projects under development”. (Cornsun & Enz‚ p. 21). The Hillerman Hotel Executive Board will need to choose an option soon. The tool/concept that will be used to solve
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with your brand image. Your hotels image starts before they ever walk in the door. From the booking experience to the follow up after they have checked out‚ this is something that needs to be embedded in your corporate culture. As they say‚ one bad apple can rot the bunch‚ and this is especially true when it comes to customer service. The social media component has become essential to maintaining a positive public image for the hospitality industry‚ and not just for hotels. Third party providers‚ vendors
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Of the four currently defined room design combinations the tourist design appeals the most to the target market of business travels having the highest expected market share of 12.5% using the first choice rule. This market share also ties it with the professional 1 design however that design is more expensive to build by $100 per room. The market share is on the low end and further the room design would be expensive to build at $44‚000.00 per room‚ and there is no positive contribution potential
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Case study Brunt hotels have a successful chains of hotels in the UK that have just bought order hotel in France. In other to make this new international hotel a success they are now considering hiring expatriates of train local managers for the new hotel in France. Based on the information at the end of part 1 the key priority should be rebranding the new hotels and selling the others to be able to raise money for the renovation and other expenses in order to open the new hotels for business on
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Purchase a premier hotel brands internationally: Change to Marriott brand or Maintain brand as an operating subsidiary? Why to rebrand - • Name might not be doing justice to the overall experience. Making such a change is especially important when a hospitality property has lost effectiveness in serving its market. The previous brand might not be providing service so there can be misperception about the Marriott brand • Rebranding might help to reposition the hotel and properly brand it.
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customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed] appears to be quite the exception. I am staying at the Hilton Garden Inn [location removed] for the week and handed three dress shirts
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Analysis From Evernote: Victoria Court Case Analysis Facts from the case: Positioning: Wanted to create a positive image as a drive-in hotel. Wanted to enhance the image. They wonder: Is repositioning (Changing of image) the key? Or are there other key elements? Started as a drive-in hotels but commonly known ass motor hotels. Location of the first hotel‚ Anito Lodge‚ is in Pasig City. 1976‚ 3 more motels in Pasig and Caloocan. Early 80s‚ more sites in Sta Mesa and Pasay. The company divided
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JANUARY 2011 HVS HOTEL DEVELOPMENT COST SURVEY 2010 Elaine Sahlins Senior Vice President‚ HVS San Francisco Consulting & Valuation HVS Consulting & Valuation | 100 Bush Street‚ Ste 750‚ San Francisco‚ CA 94104‚ USA HVS Hotel Development Cost Survey 2010 Elaine Sahlins – January 2011 HVS has tracked hotel construction costs throughout the United States since 1976. The survey considers data for six lodging types: Economy/Budget Hotels‚ Midscale Hotels w/o F&B (without Food and Beverage)
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Industry Report – Hotel Industry Group - 1 2010 This report presents scenario of MIS in Hotel Industry with main focus on India Hotels Company Limited (IHCL‚ Taj Group of Hotels) India Hotels Company Limited Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400 001 India Contact Person - Denzil Barretto denzil.barretto@tajhotels.com (91-22) 6665 1000 (91-22) 2284 6680 / 83 Industry Report – Hotel Industry Table of Contents Group Details ......................................................
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