Case Study —— Service Quality at the Excelsior Hotel Kristen Adams had recently transferred to the Excelsior Hotel to improve the level of customer service. She had been with the company for five years and had been quite successful in improving the level of customer satisfaction at the two previous hotels to which she had been assigned. Kristen knew that the Excelsior was going to be a real challenge. The mix of business was 60 percent individual transient guests and 40 percent group business
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THE TAJ GROUP OF HOTELS The Company was incorporated in 1902 and it opened its first hotel‚ The Taj Mahal Palace & Tower‚ Mumbai‚ in 1903. The Company then undertook major expansion of The Taj Mahal Palace & Tower‚ Mumbai by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the completion of its initial public offering in the early 1970s‚ the Company began a long term program of geographic expansion and development of new tourist destinations
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Kathmandu hotel booking Kathmandu hotel booking offers an International standard five-star hotel to simple tourist standard guest house with an affordable cost. Thamel is a tourist hub after 1980‚ located 6 km west of the Tribhuvan International Airport in Kathmandu. There are approximate 250 hotels‚ including Hotel Malla‚ Manang‚ Marsyangdi‚ Courtyard‚ Samsara‚ Kathmandu Eco‚ Vaishali‚ Hotel Thamel‚ Kathmandu Guest House‚ Hotel Garuda‚ Hotel Mandap‚ Hotel Utse‚ Kantipur Temple House‚ and the Fusi
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y Analysis of the hotel market in India Hotel industry in India has witnessed tremendous boom in recent years. Hotel industry is linked to the tourism industry‚ and the growth in the Indian tourism industry has fuelled the growth of hotel industry. The economy and increase business opportunity in India have acted as a boon for Indian hotel industry. These include the abolishment of the inland air travel tax of 15%‚ reduction in excise duty on aviation turbine fuel to 8% and removal of the number
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AN OVERVIEW OF FLORAL AESTHETICS IN HOTELS Floral aesthetics is concerned with the perception through the human senses of the intrinsic beauty of plants as artistic objects. To consider an object ‘aesthetic’ is‚ most commonly‚ to deem it optically beautiful by virtue of its features of grace‚ harmony‚ symmetry‚ smoothness or colour. An aesthetic object invigorates a feeling of attraction or pleasure‚ whereas an unaesthetic object reviles or stimulates no response in the viewer. Therefore decorating
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In general‚ the hotel industry in Malaysia experienced an encouraging growth rate in 1994. The industry recorded a significant growth of 64 percent in tourism receipts‚ from RM5.1 billion generated in 1993 to RM8.3 billion in 1994. Malaysia will be hosting the Commonwealth Games in 1998. In addition‚ the new Kuala Lumpur International Airport in Sepang when completed‚ will cater for 25 million passengers per year and help establish Malaysia as a major centre for international air travel in the region
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Asia Pacific Journal of Tourism Research‚ Vol. 13‚ No. 4‚ December 2008 World Practices of Hotel Classification Systems Katalin Cserà and Azuma Ohuchi Graduate School of Information Science and Technology‚ Hokkaido University‚ Japan Official hotel classification systems vary by country and often have different symbols (stars‚ diamonds‚ etc.) to distinguish between hotel categories‚ causing confusion not only for tourists but also the hospitality industry. Previous research has given prominence
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Management SEMESTER 1‚ 2014. ASSESSMENT TASK 1: CASE STUDY ’ELITE HOTEL’ Student Name: Baihan CHEN Student ID: UB30081390 Word Count:1304 Due Date: 24/8/2014 Q1. TAKING ACCOUNT OF THE ORGANIZATIONAL CONTEXT‚ WHAT ARE THE PARTICULAR HUMAN RESOURCING CHALLENGES OR ISSUES THAT WILL NEED TO BE ADDRESSED IN SETTING UP A NEW HOTEL OF INTERNATIONAL FIVE-STAR QUALITY? INTRODUCTION: In this case‚ the operating environment for Elite Hotel run in Azerbaijan is like that it is a newly independent republic
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Individual Assignment Panda Hotel – Marketing Research SUBJECT: HC2022H Student ID: HIH0848 Name: Jenzen Tse Lecture: Terry Sir Due date: 26/06/2013 CONTENTS Pages One of the biggest Hong Kong based organisations “Hopewell Holdings Limited” is an infrastructure and property company was founded by Sir Gordon Wu Ying Sheun. Hopewell
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THE HERITAGE HOTEL A five-star deluxe Hotel‚ The Heritage Hotel Manila is situated at the crossroads of Roxas Boulevard and EDSA‚ Metro Manila’s central and main thoroughfares. The Hotel is a witness to the daily glory of the famed Manila Bay sunset and home to the 24-hour PAGCOR-Heritage Casino and the latest attraction in the field of gaming - The Heritage Boutique Casino (THBC). Business Matters and Events The Heritage Hotel Manila functions as an outstanding
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