QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
Premium Hotel
www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
Premium Regression analysis Hotel
INDUSTRY PROFILE Hotels & Motels in Europe Reference Code: 0201-0520 Publication Date: October 2011 www.datamonitor.com Datamonitor USA 245 Fifth Avenue 4th Floor New York‚ NY 10016 USA t: +1 212 686 7400 f: +1 212 686 2626 e: usinfo@datamonitor.com Datamonitor Europe 119 Farringdon Road London EC1R 3DA United Kingdom t: +44 20 7551 9000 f: +44 20 7675 7500 e: eurinfo@datamonitor.com Datamonitor Middle East and North Africa Datamonitor PO Box 24893 Dubai‚ UAE t: +49 69 9754 4517 f: +49 69
Premium Hotel Hotel chains Asset
A NEW TENDENCY IN TOURISM SECTOR: THEMED HOTELS AN EMPIRICAL RESEARCH ABOUT TOURIST PROFILE WHO PREFERS TO STAY AT THEMED HOTELS IN ANTALYA AND REASONS OF PREFERENCE Ahmet AKTA ‚ Prof. Dr.‚ Akdeniz University Alanya Faculty of Administration‚ Antalya‚ TURKEY Seden ALGÜR‚ Phd Student‚ Akdeniz University Institute of Social Sciences‚ Antalya‚ TURKEY ABSTRACT Tourism being industry without chimney in our country which has stepped important paces with membership process of the EU‚ has been
Premium Hotel Tourism Destination hotel
Case Analysis- Four Seasons Goes to Paris This case demonstrates how Four Seasons effectively creates‚ cultivates‚ and sustains its organizational culture throughout every place the company expands its business to. In 1999‚ Four Seasons took over the Hotel George V in France and reopened it as the Four Seasons Hotel George V Paris (F.S. George V) leading the company to cope with cultural difference issues. Research showed that a strong organizational culture correlates with the firm’s high performance
Premium Culture Organizational culture Organizational studies
A Review of “Midnight in Paris” Midnight in Paris is a brilliant display uncertainty and confusion of life by Woody Allen. Just when you are sure you have found that special someone or “love” life throws you a curve ball. The movie is centered on the investigation of truth and principles of reality‚ knowledge‚ and conduct. The film uses the main character Gill (Owen Wilson) from the 21st century to show moral displacement in the present universe. He is a successful Hollywood movie writer yet
Premium Pablo Picasso
A hotel manager is a person who manages a hotel‚ a motel‚ or a resort. This position’s responsibilities and duties vary according to the size of the hotel or resort‚ as large hotels tend to require more management than small ones. Many people love going to hotels‚ they like pampering themselves with all kinds of services that a hotel offers. Services include fast room services‚ relaxing spa‚ clean swimming pool‚ good restaurant‚ and many other facilities. A lot of people do not know how the process
Premium Hotel Management Hotel manager
Reasons To Go To Paris By [insert name here] As many would have known‚ Paris is the capital city of France‚ a country in the middle of Europe. It is also known to be the “City of Love”. As for I‚ [insert name here]‚ I had never been to Paris before and the only times that I’ve been to Europe would be during my birth and my vacation to England to see my birthplace in the year 2009. This here essay is made entirely by me to provoke my mother on letting me follow my father to Paris. I hope that
Premium Paris Eiffel Tower Europe
CASE: TWO EUROPEAN HOTEL GROUPS CONTENT 1 Financial statements ........................................................................................................................ 3 1.1 Impact of operating leases ............................................................................................ 3 1.2 Depreciation rates ......................................................................................................... 3 1.2.1 Accor
Premium Generally Accepted Accounting Principles Balance sheet Asset
Compare the ways Fenton and Duffy present a speaker’s attitudes towards another person in ‘In Paris with You’ and ‘Quickdraw’. The speaker in ‘In Paris With You’ implies that he has recently experienced the painful ending of at least one romantic relationship‚ "Don’t talk to me of love. I’ve had an earful...". On the one hand his attitude to love is cynical and dismissive. However‚ there are also hints that he may not be as vehemently opposed to beginning a new romantic attachment as he initially
Free Love Poetry Interpersonal relationship