1. Describe how you think Wernie will (a) make sure that the way he manages the hotel is appropriate to the way it competes for business; (10 marks) Wernie emphasize on quality of service‚ it must be impeccable. The hotel tries to anticipate guests’ needs in a number of ways. Also‚ Penang Mutiara provides fast response to customers’ requests as time is precious and all of the customers do not like to waste
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Penang Penang ! What a wonderful place at Peninsular Malaysia. Penang also known as Pearl Of Orient. Once upon a time‚ Sir Francis Light‚ one of the Resident of British was the founder of Peang as the strategic place and also had name it as Prince of Wales Island before Malaysian known as independence country. Before this‚ I just heard from my friends that Penang Island is an interesting place. Therefore‚ I want to see with my own eyes. I went there with my friendsfor three days during
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this assignment is to critically analyze one of the hospitality organizations. Our choice was the Eastern & Oriental Hotel‚ Penang. The reason we choose the organization is partly due to the rich heritage behind the hotel brand and our good experience during our industry training. With premier facilities the Eastern & Oriental hotel stands apart the crowded hospitality landscape in Penang. The following assessment is a details research behind the hospitality organization itself‚ the staff‚ the managerial
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INTRODUCTION Penang Island was founded in 1786 by a multilingual maverick‚ Captain Francis Light of the British colonial firm‚ the East India Company. The Sir Francis Drake of his day‚ Captain Light envisaged his new town as a harbor for China-bound ships in pursuit of tea and opium. Under Captain Light‚ Penang was given duty-free status and new arrivals were allowed to claim as much land as they could clear. According to one story‚ he ended up bombarding it with silver dollars from cannons
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History of Penang Written by Administrator III Sunday‚ 14 September 2008 15:26 - Last Updated Wednesday‚ 15 December 2010 03:59 In the early 16th century‚ Portuguese traders have been sailing to the Far East searching for spices. They came across a small uninhabited island where they could replenish fresh water supplies‚ which they then named it “Pulo Pinaom”. The island was part of the Kedah Sultanate. Its strategic location at the northern entry to the Straits of Malacca has made it a natural
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INTRODUCTION The Penang Ferry Service is the oldest Ferry Service in Malaysia. The Penang Ferries are layered with rich history and cultural heritage. With its maiden journey in the 1920’s it has been in service since. The ferry service was operated by the Penang Harbour Board during the pre-independence era‚ but changed hands in 1956 and until now is managed by the Penang Port Sdn Bhd in collaboration with Penang Port Commission. The difference between Penang Port Sdn Bhd (PPSB) and Penang Port Commission
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labor organization. Based on the Malaysian port which is Penang Port one of the stategic port location to choose because it have many skilled workers. It is suitable with their mission is to be a caring employer to a skilled‚ motivated and productive workforce. Penang Port served a better services to their workers. According to Oh Chin Eng‚ (2013)‚ Penang Port rewards 169 employees for good work. One hundred and sixty nine employees of Penang Port Sdn Bhd (PPSB) were rewarded for their hard work and
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Rahim Student ID : P15005153 (JAN 2015) The Attractive Places In Penang Island Penang has plenty of must-see attractions that you should cover in your itinerary if you wish to experience Penang. The place that has an array of temples‚ museums‚ beautiful beaches‚ old traditional street food that make your journey trip here more than worthwhile. This island is said to be the country’s unofficial food capital This is the reason why our Penang tourism plays a huge role in its ecomony. Tourists attractions
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– 11th July 2012‚ Terengganu‚ Malaysia Sustaining Penang Street Food Culture and the Reasons for Its Popularity M.Shahrim Ab Karim‚ K’ng Yee Wen‚ Mohiddin Othman‚ Hazrina Ghazali and Nurhasmilaaalisa Abd. Halim Department of Food Service Management‚ Faculty of Food Science and Technology‚ Universiti Putra Malaysia‚ 43400 UPM Serdang‚ Selangor Darul Ehsan‚ Malaysia. Corresponding author’s e-mail: shahrim@putra.upm.edu.my Abstract Penang street food culture has been one of the main tourism
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details‚ including instructions for authors and subscription information: http://www.tandfonline.com/loi/whmm20 Managing a Hotel ’s Image on TripAdvisor Peter O ’Connor a a Department of Information Systems and Decision Sciences‚ Essec Business School ‚ Cergy-Pontoise‚ France Published online: 13 Sep 2010. To cite this article: Peter O ’Connor (2010) Managing a Hotel ’s Image on TripAdvisor‚ Journal of Hospitality Marketing & Management‚ 19:7‚ 754-772‚ DOI: 10.1080/19368623.2010.508007 To link
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