strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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Ethical Decision-Making: Employer Responsibilities and Employee Rights Chapter Objectives: After exploring this chapter‚ you will be able to: 1. Discuss the two distinct perspectives on the ethics of workplace relationships. 2. Explain the concept of due process in the workplace. 3. Define “employment at will” and its ethical rationale. 4. Describe the costs of an EAW environment. 5. Explain how due process relates to performance appraisals. 6. Discuss whether it is possible to downsize
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A. Introduction The report will be focused on China’s cultural dimensions in tourism development. Religion‚ food‚ festivals‚ music and leisure activities are the 5 cultural elements that are going to be examined how to be used for itinerary planning and will be supported with real itineraries. It is then followed by evaluating how the itineraries meet the cultural expectations of different market segments. Last but not least‚ suggestions on how to communicate with the local people effectively will
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keep dangerous diseases away. Rwanda is a place that is dealing with this problem‚ many people are very sick and some are even dying. Some of the main disease are tuberculosis‚ cholera‚ and malaria. We need to find a way for Rwanda to get equipment they need to fight these diseases‚ and keep this away. Suppling Rwanda with needed equipment will hopefully improved the health of people and keep them from getting the diseases again. The Problem
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1 Ms. Dewees Senior Seminar 5-22-09 The Rwandan Genocide The Rwandan Genocide was massive killings in 1994. Rwanda was characterized by ethnic divides between the Hutu and Tutsi population. The Tutsis were being targeted no matter what age or gender. Innocent civilians were all unarmed and weren’t given a chance. It established ethnic conflict that would eventually leave Rwanda in great potential for future violence. The genocide escalated from a peaceful background over hundreds of years
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Ever had to walk more than 5 miles a day for a bucket of water‚ ever had to wait in lines longer than the ones at black friday or the DMV for just a pint of water. Ever Had to wait for a certain time for your sick to open so you could get water. Ever had to walk many blocks in the middle of the night for just the bathroom. Have you ever had to leave a place you call home because of war. Ever lived in a place with so much disease and no proper treatment‚ never knowing for you were next. I have‚ by
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Tutsi and the Hutu‚ and people are still dealing with the effects to this day. The main parties that acted in the Rwandan Genocide were the Hutu‚ the Tutsi‚ the United Nations‚ the United States‚ Belgium‚ France‚ and some neighboring countries of Rwanda were also involved. According to “Rwandan Genocide‚” the cause of the genocide was the shooting down of the plane that the Rwandan president‚ who was Hutu‚ was on and no one survived (“Rwandan Genocide”). No one really knows who shot down the plane
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Intervention in the Rwandan Genocide: Prevention preferable‚ but better intervention second best The Hutus and Tutsis were not traditionally different‚ and ethnicity in Rwanda only became important during Belgium colonization when the more European-looking Tutsis were chosen as the aristocracy to rule over the Hutus. After Rwanda ’s independence in 1961 the Hutu majority‚ comprising roughly 85% of the population‚ ruled the country. Between 1961 and the outbreak of genocide in 1994 many Tutsis fled
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In the 15th century‚ The Tutsis migrated from the horn of africa‚ Ethiopia‚ to Rwanda; home to the Hutu. The invasion was peaceful‚ despite the warrior skills of the Tutsi. Believing in a hierarchical society‚ they set up a monarchy which lasted up until German colonists arrived at Rwanda during WWI. As the war was ending‚ the colonial rule had switched from the Germans to the Belgians. These Belgian colonists saw the taller‚ stronger Tutsi warriors as superior to the Hutus‚ and offered them education
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led to the dramatic killings. Far before any of this started‚ hunter and gathers populated the area of Rwanda during the stone and iron ages with the Bantu eventually following. In the mid-eighteenth century the country became known as the Kingdom of Rwanda and was ruled by a Tutsi King. The king enacted anti-Hutu polices and this is where the animosity between the Hutu and the Tutsis started. Rwanda became colonized by Germany in 1884 as part of German East Africa and then was taken over by Belgium
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