In Hotel Rwanda‚ a 2004 film directed by Terry George‚ one of the first voices heard is that of a radio broadcaster from the Hutu power radio‚ Radio Télévision Libre des Mille Collines (RTLM)‚ claiming‚ “Rwanda is our Hutu land. We are the majority. They are a minority of traitors and invaders. We will squash the infestation.” This was the mentality of many ethnic Hutus that participated in the 1994 genocide against the Tutsi minority living in Rwanda. Linked with the autobiography published by Paul
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A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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Case Study: Hotel Continental Prepared by: William Andrew G. Bulaqueña Ricci A. Tilos Nympha Marie R. Rubin Sheila Mae N. Chua Tristram A. Gamo John Paul T. Antiquiera Safie Jane M. Ayco MGT 12-G Prepared for: Asst. Prof. Dina Wong – Remoto HOTEL CONTINENTAL In July 1989‚ Mr. Oscar Mendoza‚ owner of Triumph Tours read in the newspapers an advertisement for the leasing of Hotel Continental’s facilities. During the last six months‚ Oscar Mendoza has been seriously thinking about
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Would you stay in a hotel that advertises “absolutely fireproof”? The average person would say yes‚ most people think “It can’t get any safer than absolutely fireproof can it?” Well there was a problem December 7th 1946‚ when the Winecoff Hotel caught on fire. Opened in 1913 as the tallest building in Atlanta‚ Georgia. Built with a steel-framed structure making the owner think it was fireproof‚ but it wasn’t. History of the Winecoff Hotel‚ now known as the Ellis Hotel The steel-framed structure
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The hotel industry in India is going through an interesting phase. One of the major reasons for the increase in demand for hotel rooms in the country is the boom in the overall Economy and high growth in sectors like information technology‚ telecom‚ retail and real estate. Rising stock market and new business opportunities are also attracting hordes of foreign investors and international corporate travellers to look for business opportunities in the country. Hotel industry is also inextricably
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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At first glance‚ the budget hotel sector1 looks promising over the long term. It offers a reliable value proposition: a clean‚ dependable‚ inexpensive place to stay for business people and tourists. These hotels offer better facilities than most one to two star hotels or guesthouses in many cities and districts where previously the economy hotel experience could best be described as uncomfortable –all at a similar price level. There is also the potential
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learned a lesson and still on the same path of destruction. ‘Hotel Rwanda’‚ a movie by Terry George‚ tries to convey the same message to save the world harmony and to maintain social integrity and peace‚ else the world should ready to witness a massive destruction. This movie is based on the one of the world’s fastest and atrocious historical genocide in Rwanda in 1994. It depicts the true events around the genocide experienced by a hotel manager Paul Rusesabagina played by famous Hollywood actor
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Chapter 1 Introduction Source: https://maps.google.com.ph/ Maria Cristina hotel is one of the most preferred hotels in the heart of Iligan City. It is located at the center of the city‚ near the public plaza. This hotel has a vintage appeal to it‚ boasting as the oldest hotel in Iligan City. It accommodates visitors with air conditioned rooms‚ hot and cold running water‚ and restaurant-coffee shop. The banquet halls can accommodate 500‚ 150 and 60 persons for private parties‚ wedding receptions
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